Customer Ratings & Reviews

The sales rep highly recommended adding this package to my purchase.

This is my first time purchasing GeekSquad Protection. I spoke to friends and family about their experience and found it compelling enough for myself on my new display. In the past, I purchased a 65" 4k TV that had vertical banding issues, I went through the manufacturer for repair and it was a headache to go back and forth and wished I forked the dollars for protection via Best Buy. I also will say that the 5 year protection and price brackets are pretty competitive in terms of value. This is about protecting the consumer and I fully appreciate Best Buy and Geek Squad being very transparent about that in this program.

Geek Squad provided great service with my replacement tv but it would not accept my 55" tv at the store. We went through the whole process of replacing my tv when someone from Geek Squad said I would have to take my tv home and have a Geek Squad member evaluate the tv at my house. I actually completed the tv replacement over the phone with no visit needed and received my replacement tv within days.

So far not much to say. But It worked very well in the past, so I decided to buy it again.

Purchased my tv with a 5 year warranty. Four years later my tv is having issues with what seems to be the wifi card which was replaced. But 2 weeks later the tv is having issues again and they are unwilling to come and take a look at the tv, blaming my wifi at home. I have other electronics at home that work fine without any issues only the tv is having problems. I have video proof of what the tv is doing but yet they blame my wifi. The tv is turning off the wifi on its own, there is no setting to turn this off. I will not be buying again from best buy, let alone use the geek squad service again.

I always purchase this service when i purchase large items. Usually, i do not need the service, but when electronics fail this service is worth every penny.

The technicians are the best. they are very courteous, informative, and professional.

I truly recommend this protection I always like to buy extra protection for the items that I buy , if you want to be with no worries just get the protection plan.

Nice printer. Easy setup. Holds a ton of ink. For me it was a good choice.

There is a lot of comfort in knowing that there is someone available should you need any help at all. From the major problems to the minor questions, there is peace of mind knowing there is someone you can turn to for assurance and peace of mind.

No experience, since I've never used this, and that's ok.

This was purchased to protect my investment. I love having protection just in case something happens

1st TV was faulty. Got new one shipped out and no problems with 2nd unit

best in store warranty! if you have an issue during its time, you get store credit

Nice picture and sound for the price can't be beat. Navigation can be a bit of a pain. Overall good buy!!!

This is the first of the Qled tv's that i purchased, i love it! What a picture! i would take a picture for the review. but you can't see this quality with just a picture. Buy one you will love it too! I am getting ready to but a 85" Neo Qled. Guessing i won't be disappointed

I've used geek squad warrenty in the past and they do honor there warranty and this plan is price great for product i purchase.

Geek Squad Service is a most have with todays products. The peace of mind you get by knowing that for 5 years you have the protection of your investment by a solid group of professionals. I have made some services calls for some of the articles that I have purchased and have had issues and the service that I receive is 5 starts always.

I bought this protection plan because I bought Westinghouse TVs. Westinghouse is a great budget-friendly choice for people who don't need the ultimate performance in a TV set. Mine haven't actually required any warranty service. But I have read reviews on here that say the TV must be shipped to the manufacturer's site(s) for in-warranty repairs. That shipping cost could be significant, and that facility is across the country from me. With the protection plan, I can let the Geek Squad repair facility conveniently handle the repair or replacement. Shipping a sizable TV across the USA one way would cost more than the price of these protection plans.

I selected to purchase the Geek Squad Protection Service Contract for my 50 inch Samsung LED UHD TV because of the positive previous experiences with Best Buy's Geek Squad. I had my office laptop die on me and they assisted me in selecting a suitable replacement and completely recovered and transferred all of my previous data to the new laptop. I would not hesitate to purchase a service contract from them in the future