Customer Ratings & Reviews

Cant get anyone to look at my tv that i did not scratch

I purchased this Samsung television and less than two years later there is a white streak running down the middle.

ALWAYS ALWAYS buy the 5 yr warranty with TV's. If you are a heavy gamer or movie watcher, definitely buy it. If they are unable to fix the TV, and the problem with it is failure due to use and not dropped or hit with anything, they will credit you the ENTIRE purchase. Even at the tail end of the 5 yrs. I've done this 3 times now. I just had my TV start to have picture problems, and they could not fix the panel and gave me the 1900$ I paid for the TV 5 yrs ago. Which I then put towards a brand new TV with another 5 yr warranty.

So unbelievably thankful for this. Out of no where my tv just stopped working. I thought it was over, but remembered I was 4.5 years into my 5 year warranty. I reached out and they diagnosed my problem and gave me a brand new version of the tv! Got it delivered within the week and they removed my old tv. Would have been so depressed if I had to come out of pocket for something I had no control over.

With as big of a purchase as this television was I like to have a little extra protection aside from the factory warranty! The coverage and terms sound very decent. I thankfully have not had to the use the service so I can't speak for how simple the process is or how the customer service is. But it's a nice peace of mind knowing I have an extended warranty protection with this television.

The 5-Year Standard Geek Squad Protection plan gave me extra peace of mind with such a big purchase. Knowing that I'm covered if something goes wrong makes it much easier to enjoy my TV without worrying about unexpected repair costs. The coverage was easy to add during checkout, and the terms were straightforward and easy to understand. While I haven't needed to use the protection plan yet, it's reassuring to know that help is available if an issue comes up. For anyone investing in a premium TV, I think the added protection is worth considering, especially if you plan to keep it for several years. Overall, it's a worthwhile investment for long-term confidence in your purchase.

I purchased this 9 months ago and it was delivered and set up by the Geek squad. They did an awesome job and showed me how to use the tv. am an older lady and live alone. The tv worked fine until 2 days before Christmas when vertical lines appeared instead of a picture. As it is supposedly under a one year warranty l called Toshiba who referred me to Hisense customer service. After an hour of troubleshooting and texting them my receipt and everything else they asked for they asked me to take a picture of the screen. I did and sent it to them. They first turned me down because the receipt wasn’t in the proper format. When they decided the online receipt was okay they then told me l must have damaged the screen. I have never even touched the screen. I live alone and the tv had not been moved. It became obvious that they were just looking for reasons not to honor the warranty. So buyer beware. Toshiba/ Hisense do not honor their warranty and your tv could die after 9 months. No more Toshiba or Hisense products for me.

Always a item to include My not always need but! If it does you will be happy. 3 months prior to 5 years My OLED LG have issue. Not sure y but best by cover Replaced delivered install And set up the 65 inch. Saved me a lot of money. But still Always for me it’s OLED LG and BEST BUY. Thank you to Best Buy.

Any problems with the TV and you get a new one replaced for free. It's worth it. It's only like $6 per year for 5 years. You spend $3 to $5 a day for a cup of coffee . This is worth the protection plan. That's $9,125 over a five year period for coffee. This plan is only $30/5years. So add the plan to your TV purchase today and have peace of mind knowing if anything happens to the TV you'll have a brand new one free to watch. Go geek squad!

If you want peace of mind with your purchase, then the Geek Squad protection is all you need for your purchase; one stop shop.

Haven’t used yet but excited to have it got an 85 in insignia tv

This is a very good television for kitchen space. It is a larger TV for the kitchen with a 27-inch screen that is designed to fit under most kitchen counter spaces. I understand it can serve well as a computer monitor according to other positive reviews. The LED picture quality is excellent. For reference, my input source is an over-the-air antenna and streaming signals which has an uncompressed quality signal, versus cable. The unit sound is very good. Some other reviews downgrade the speaker quality but you can easily adjust the sound for different types of video in the settings. The TV is not heavy for its size. Another positive, it rests on its flat base instead of having a stand. Now for two cons depending on your set-up and desire for a TV. First, the wall plug is a large adapter wall plug which is a small obstacle depending on your A/C power access. You can always use an extension cord or other adapter between the wall outlet and TV adapter plug-in as necessary, not a real problem. Secondly and more significantly, the unit comes with a standard remote instead of a more capable 'magic' type remote found on other sets. The problem here is that the television recognizes voice but the remote does not have this feature to match the TV capability. It is a standard remote without a 'microphone' button found on more capable LG 'magic remotes.' Surprisingly, LG does not even offer another compatible, capable LG remote with voice recognition for this model set. The 'only' workaround is to download the "LQ thinQ" app to your smartphone for voice recognition to reach the television. That would be a reason to rate four stars here. It may not be a deal breaker, but definitely leaves one to question... why?

Had a TV die within a week. They came to the house and replaced the main board. Works great again.

I couldn’t be happier with the Sony 77-inch OLED BRAVIA XR. The picture quality is absolutely stunning, with vibrant colors and deep blacks that bring every scene to life. As a gamer, the exclusive features for PlayStation® 5, like the optimized refresh rates and HDR performance, elevate the gaming experience to a whole new level. The integration with Google TV is seamless, offering a wide range of apps and easy navigation. The Dolby Vision HDR makes movie nights truly cinematic. Overall, this TV is worth every penny and sets a new standard for home entertainment.

Great value for best protection of my electronics.

I am currently writing my review using my LG tv paired with a wireless keyboard and mouse. I was impressed from the very start, unboxing. The television was well packed and protected, removal from the box was easy and well thought out. We mounted the television on the wall it took 2 people but was easy as was hooking up the cables. Setting up everything was very easy with on screen instructions, connection to the internet was quick and easy, watching programs in no time. The picture is amazing, sound quality is great, lots of features. The Magic Remote is a great accessory to have, it allows you to control the TV by using the buttons or pointing at the TV and using the selector wheel, there is also voice control, the hardest part may be deciding which option to use. The remote can also control other devices such as a cable box ,there are many apps installed like Hulu, YouTube , Netflix, and others. LG Channels is installed and is like having your own free cable service. We thoroughly love and enjoy the LG NANO series TV with AI ThinQ and recommend to any one. Update, I really like the magic remote and the app screen. There are so many different apps to choose from and the magic remote makes navigation easy , the more I use it the more I want to use it. After using my tv for a while we are still loving it. I think my favorite feature is the magic remote and how easy it makes navigating the home screen. Just press the home button and all my options appear on screen, I can choose from apps like Netflix, youtube, disney+ and more or I can go to the home dashboard where it is easy to understand the different tv inputs or options. while you are in the home dashboard you can still watch you favorite program. Lots to explore and use , a great experience.

The 5-Year Standard Geek Squad Protection has been one of the most worthwhile purchases I’ve made. While protection plans can sometimes feel like something you hope you never need, my experience showed just how valuable this coverage really is. I purchased this plan in the past for a TV, and unfortunately that TV was damaged in my home. Instead of dealing with the stress of repairs or unexpected replacement costs, Geek Squad handled everything seamlessly. They scheduled an appointment, came directly to my house, and fixed the TV quickly and professionally. The process was smooth, convenient, and completely hassle-free. The technicians were knowledgeable, courteous, and efficient. Having in-home service for a large item like a TV made a significant difference — no need to transport anything or worry about logistics. That experience completely changed my perspective on extended protection. This plan is not just coverage on paper; it delivers real support when something actually goes wrong. I highly recommend the 5-Year Standard Geek Squad Protection for anyone investing in a TV or major electronics. Based on my experience, it provides genuine peace of mind and exceptional service.

Tv feels great, looks great i can’t complain i had a pioneer 55 inch before i got the Roku tv Pioneer was awful! Black outs no picture and thank you geek squad for the quick response into helping me get a new tv under the manufacturer warranty, they are very helpful and every flexible and fast thank you Really worth the putting the protection plans on the tvs saved me 200 bucks!

I purchased a new 43" Toshiba Tv set 2 years ago and I'm glad I got the 5 year GeekSquad protection plan! Well, long story short, the TV crapped out on me. I suspect it was the Power circuit board. As it just shut off and wouldn't switch on anymore. GeekSquad credited me and I upgraded to a 55" TCL TV. No hassle. No problem. Went and got my New TV the next day. Thank you BestBuy, and thank goodness for GeekSquad protection plan. I highly recommend it! 5Stars!

I have had many laptops in my career and usually all the transfers from old to new laptop were handled by corporate IT admins. This was the first that I had to do on my own. I wanted the same image on my new laptop. The Geek Squad made it a painless process and were very helpful. I highly recommend them.