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Customer reviews

Rating 4.7 out of 5 stars with 30552 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 30,552 reviews
  • Rated 5 out of 5 stars

    Beautiful and a good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful viewing and light to carry I liked the light border around the tv very elegant and huge

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    5-Year Standard Geek Squad Protection 5-Year Stand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5-Year Standard Geek Squad Protection 5-Year Standard Geek Squad Protection If you do not buy the 5-year standard Geek Squad protection plan for any TV that you would buy then you might as well not purchase a TV because you are just working against yourself in the long run when you could upgrade to a better TV and just pay the difference especially if your TV does not work properly or geek-squad cannot fix it. Best Buy's replacement plan is by far the best warranty ever provided by any electronics store and cannot be compared because they have helped me for the past 10 years because the devices that I would buy in truth always turned out to be those odd devices that they either don't have on the Shelf anymore or I have too many times where they came and fixed it but something always went wrong with it within five years so get that protection plan and Best Buy will take care of you they have taking care of me they will for you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100 percent worth the price for the televisions , I have used it twice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price is worth it take care of youre purchase since manufacturing only provides a 1 year guarantee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Techs were efficient and polite. Helped me with any questions I had while they were replacing the TV on the wall would recommend this service highly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this tv as a result oh my geek squad protection on my LG tv. I have bought the protection in the past and they stand by the agreement 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get the protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can always count on bestbuys protection plan to take care of my devices. Ive used it a few times on other products and man, that small fee is worth it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Vendor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound boy has a massive face and a good tener in it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely worth it for the peace of mind when it comes to those big purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 years of peace of mind!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get this when you buy! We've had our tv for awhile now, remote stopped working (the dog maaaay have chewed on it) and boom, they're giving us a free remote. Also, since our tv is over a certain size, if anything goes wrong with it, they'll come to our house to fix!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Best Buy. Yeah had good quantity fast and friendly service. Good price yes I haven’t been to Best Buy in a long time. I love the shop y’all have good quality good service and I’m so excited to be with y’all. I have a little experience shopping at Best Buy I love it I’m so excited I bought my TV at Best Buy and I love it and the TV does everything that’s why I love the shop yeah have good service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    This is Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased 3 TV through Best Buy and no longer need Geek Squad to mount or hook up my Items They are very good at hooking up or fixing your Products and with the price of the Geek squad Service I am purchaseing any product that saves me Lots of money

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Warranty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy the warranty for any device, especially brand new

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent 10/10 would recommend. Great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extended warranty.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already purchased an extended warranty, I know Best Buy will take care of me, if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer was amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer was amazing. My tv would no longer power on. The geek squad agent quickly and thoroughly looked for replacement. Parts we're no longer available. He was offer a full refund for the TV or replace it for something of a similar value. This was all a matter of 5 days. Very happy with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra level of protection never hurts.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It never hurts to go the extra mile to have some insurance in case something goes wrong. This purchase gave me peace of mind and the value was inexpensive as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service is worth the plan cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent used the geek squad warranty but purchased as the coverage is a fair price. If the backlight fails, the replacement cost is mire than the 5 year warranty/service plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend buying this add on.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I bought this insurance as the next day I needed to call as the TV was having issues. They immediately replaced it without any problem arising, quick and efficient.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Played me like a FOOL!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered TV online told my wife to pick it up at Tacoma, Wa best buy order number: BBY01-806230967350 I told her that it was an open box that was the description given prior to purchase. Our thoughts was its in the "openbox" and it'll be ok transporting in our rav4 laying down but we were wrong. While my wife was picking up the TV the employee's were laughing at her because it couldn't fit in our car. The manager noticed and offered to get the TV delivered with installation. When the TV got delivered I was present at this moment this geek squad guy said that my wall stud were more apart than usual which was weird to me. While they were unwrapping the geek squad guy told me not to take off the tape around the edge of the TV until I get it installed on the wall. The TV didn't get installed because of what he stated, he told me also that I should purchase a different mount for my TV because the one I got was too small for my stud. Few weeks came by (I was out of country for work trying to helped this pandemic issues) and I decided to measure this wall stud and this geek squad guy is probably wrong about the stud being too far apart and yes he was wrong. While taking the TV edge tape I realize there was a crack with hole on the side of the TV (see pictures). Do y'all realize now that I've played like a fool?

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.