Customer Ratings & Reviews

I have had overall luck with the service for the past items I've purchased in the past. Most times they provided a box to ship back the defective product and they send a replacement quickly. The only time I needed to go to the local store was to move data from an old PC to a new PC. The staff was pleasant overall, however needed to get the supervisor involved to cover the data transfer per the agreement of the plan since the team member was new and unfamiliar with the plan.

Great Services, always responsive and handle claims with speed.

I had to use this with my last TV, so I will be purchasing these going forward when I buy a new TV

Nice to have and have used in past. Easy effortless exchange

I like that this is available because anything happens to the item and right away they are available to fix it

Honestly wasn't aware that the service came with the purchase. Have had some questions about situations with the TV. Have not followed up like I should. When I was asked to review Geek Squad so I called them. They were very helpful and offered to send someone to check out the problem. The Phone Geek and I decided we would make sure the problem wasn't with the cable network or box. We are working with Spectrum on the problem.

Doing its job and I think the service is good and pls keep it up

I always get the Geek Squad protection on major purchases recently used it on an oven that we got 4 years ago and they tried to fix it but ultimately replaced it.

What how bad TVs are made it’s important to buy the protection plan the previous 3 TV’s I purchased have have all quite working on year 4

Purchased the 5 year warranty for our new Samsung 70” TV. Hopefully we won’t have to use it but if something fails in the next 5 years we are covered! (As long as it is not a cracked or broken screen). Keep any young children away from the TV screen so this doesn’t happen!

Best Buy has the best in damage protection. If I've ever had an issue they either fix, replace or refund. THAT'S why i always buy the piercing plans from them on my expensive items.

Always get this if you can, definitely worth the extra money

The warranties from the geek squad are always worth the money.

When our LG TV was delivered I wanted to have it all set up before my husband got home and the Geed Squad help me through the set up and it was nice and easy.

They have been available to me every time I have needed them!!

I love Geek Squad protection. One of the better coverage services. Just wish they had a longer period of coverage on certain items.

I have always added extra protection on my televisions, but never had to use it. Just in case. I wish I had it on my gifted Hisense television.

I had bought a Vizio tv where it would shut of intermittently so I called Vizio they were no help. So bought a new Samsung tv I love this thing to death always purchase a extended warranty I hope I don’t have to use mine but if I do I know I’ll be covered! :)

The person we had helping us was super helpful and knowledgeable with any questions I had. I would definitely seek him out again for any other needs I have.

Very responsive and helpful! They made this unfortunate experience of my television going down a great, stress free experience.