Customer Ratings & Reviews

I buy from Best Buy even if I have to pay a little more because of their protection plan. I feel more at ease with the geeks than alot of the other retailers, plus the product normally outlast the warranty, but I get it just in case for big ticket items.

I love geek squad. They answer all my questions and are very professional.i

Very helpful. They make it effortless when there is something wrong

Excellent service even when facing complicated account issues (I have two accounts and the protection and television ended up on different places.) My original television couldn't be fixed so they issued me store credit to put towards a new one. Definitely worth the money.

Haven't had to use the Geek Squad Service on an item in a while but when I have I've been pleased with the customer service.

Got Geek Squad for my LG Air Conditioner because the previous one on wheels broke after 2 years. Warranties like this are necessary with AC's that breakdown after a short time

Excellent coverage and extremely easy claims process.

New tv for family but it need more big size tv morw 72 should it next time thank you enjoy my new account with Best Buy

This saved me money in the end and unlike a lot of insurance it was used at point of purchase which made the transaction simple.

Always good to add a protective plan just in case accidents happen

Customer service helped me replace my tv with ease,I will definitely get their services in the future!

I can't believe after 1.5 years our TV went black. Geek squad came out. They did a wonderful job checking our TV and ordered parts. Geek Squad was kind to our dogs, house floors wearing shoe covers and especially to us the owners. Would recommend using them After the parts arrived Greek Squad came out again, Installed the parts, but TV still didn't work. Because we had Greek Squad protection warranty the purchase price was refunded by Best Buy card within 1 week.

They are always on time and they do really good job with repairs

Very good quality tv and the 65” fit out layout nicely. Tv remote is a little slow or maybe its the UI but I use apple tv so I dont have to deal with that too much. It does have shortcut buttons for netflix, prime video and disney+ on the remote which is nice. It only has two hdmi ports which sucks for a big tv

I've only had to use the geek squad a couple of times. And each time they we very helpful.

Very helpful whenever I had an Issue and called ! Would strongly recommend using Geek Squad , especially if your not technical savvy!

The tech was very friendly and very helpful. Wish more places were the same.

I haven't had to use the geek squad yet and hopefully won't have to

Outstanding tv for the price! I bought a second Insignia Nocmv 2024 and its great also! Very happr with Best Buy

The geek squad has helped me several times with my purchases. They are great and well knowledged on several things.also the coverage of my purchases is worth the extra money.