Customer Ratings & Reviews

I haven't needed a Geek Squad associate to fix my TCL p605, which I bought the extended warranty for. However, I do have the confidence in knowing that if something goes wrong, a Geek Squad member will come by my home to fix my TV, if something does happen to it. And, if it CANNOT be fixed, I'll get a refund or replacement. Plus, I know some people, who have used the warranty and love it.

Good service, never had problems in past replacing/fixing things.

just purchased the warranty but 5 years it’s the worth of money

good tv. ideal for games. very powerful sound. I like that it is updated frequently. If you like to watch movies in the evenings in a dark room, then this TV will give a good result. in a bright room, the image will be dark. I advise you to buy if there is a discount on the TV, you will not regret the money.

For my birthday, I bought myself a whole home theater system. For the product, I was buying, this was just extra insurance, incase. They also installed everything, which was great. The installation was done professionally.

Very professional and and all questions and concerns.

I've used Geek Squad in the past. It's good to have when the manufacturer's warranty expires.

I understand that the consensus is never to buy an extended warranty but, like every other insurance policy you will buy in your life, you'll pay and hope you never have to use it. Depending on item bought, I just consider the cost of the 'protection' as part of the item's cost. IF something goes wrong, there is no chance in he!! I can pick up a 77" TV, put it in my car and get it to the Geek Squad for diagnosis and service.

Excellent service and peace of mind. I recommend people buying TVs or laptops to add this protection on. I always get better service out of here than the manufacturer

I have had TV's have an issue after mfg. warranties end. So, by purchasing the extended warranty thru Geek Squad on a few occasions have save myself from buying an entire new tv. In fact, one-time parts were unavailable, and they gave me a card to buy a new tv.

Best buy offers excellent customer service and piece of mind for my expensive tv

We purchased the warranty on our new TV when our old TV started having issues less than 4 years old. The new one started having issues 14 months later, 2 months after the manufacturers warranty expired. The geek squad warranty covered it completely. The only thing is that they don't give you credit for the amount you paid for the TV they give you the amount it's currently worth. But still well worth it.

Having the Geek Squad available makes things very convenient. Seniors especially would benefit by having Geek Squad Service because if you have challenges you can get help instead of being frustrated. Get the Squad!

Peace of mind with this Geek Squad protection. Would not want to have to pay more for in home repair for time and $$ to ship it somewhere.

Always protect your technology, you never know if you got a lemon or the product goes out before your protection ends. Geek squad will be there to assist, and they have great customer service.

I purchased the protection not actually thinking I'll ever use it, but when I had to use it I was pleased to see that it was worth the cost. My TV went down and after the Geek Squad came out I literally was given credit to get another TV, no questions asked.

Usually I don't get add on protections except at Best Buy. I trust that they will honor their products. Years ago, I got a defective drive and I was offered either my money back or a brand new one. Since then I've always gotten Geek Squad protection.

Always buy the warranty. Bought it for an LG we used to have and glad I did cus that tv took a dump on me. Best Buy made it easy to replace

Very helpful and as my tv still under 2 year warranty just got new one to replace old one well worth it

Must have for electronics that get a lot of usage. Plus, I get this for anything I spend over $100 for as I don't like taking chances and wasting money for things that could possibly break. Now if it breaks after the warranty runs out then that's fine with me as I got my money's worth in my opinion.