Customer Ratings & Reviews

Great customer service, above and beyond. Skilled knowledge of product.

Picked this TV over LG C5. The OLED has too much reflection and not good in room with windows and sunlight. This QM8K is excellent in bright room and blacks are excellent. Have not seen blooming or black shadows being crushed. Highly recommended!

I purchase all of my electronic products from Best Buy. I like that they have the Geek Squad as their service as I have needed their help on many occasions. The staff there is generally helpful, although sometimes the wait to see someone can be long. I trust Best Buy and their Geek Squad, which helped to remove malicious software that appeared on my computer. They did a thorough scan and eliminated all threats to my system.

If you’re buying an expensive product might as well cover it with a great protection.

Excellent picture very near OLED quality very natural looking picture easy to set up I would recommend it to everyone

The employees from Geek Squad are very kind and courteous.

The idea of free replacement is great for me......

The Tv in these last couple months has been performing fantastically. The colors and images are so good I cannot recommend it enough if you are debating on it. I choose the largest size but it does come in a smaller one in case you wanted something more manageable space wise. All and all tv has been great , no issues with it, compatible with my set up and has no disappointed me yet

So glad we had this offer available. Great price for 5 years.

Having done all of the necessary research and finally deciding on the C4, I expected to be happy with a great picture. I was not. I was astounded with the sharpest and most colorful panel I have ever seen. Seeing a demo of an OLED panel on a LED/QLED panel is worthless. It can look pretty, but you have no idea what you are missing by not seeing it on a OLED. I also use my C4 as a PC monitor for gaming. It has a fantastic refresh rate and gaming is flawless. Finally, the ATMOS speakers are perfect. The 2+2 setup delivers powerful sound that is crisp and clear. I am so happy with this purchase I cannot give the TV enough stars.

A great way to protect my television and therefore my investment.

Nice people and helpful. Really helped me figure out what’s wrong with my tv

These warranties are one of the reasons i always shop at bestbuy. Piece of mind until you need it. Service is aways good with bestbuy.

I never had to use the 5 year standard Geek Squad Protection I bought because I returned the TV in a week.

Feel safe and well protected having the GeekSquad Protection!

The color mixing function on my 4 year old Samsung 50" 4K set suddenly went haywire one day when I turned it on. (Way too much red.) I noticed I only had a few weeks left on my 4 year protection plan, and they don't renew them beyond that time. The Geek Squad agent over the phone ordered parts including 2 different circuit boards to have on hand for the service techs on the assigned repair date. They came out & replaced a panel and tested the set, but that panel (or the main screen) failed after a few weeks. I again phoned in, and the telephone representative, after some helpful discussion, referred me to a very friendly, helpful replacement representative, who promptly offered to order me (at NO COST) a closest equivalent 55" model, since the older set was not worth more repair and didn't have a good direct replacement. She gave me a current dollar value, and said I could also choose any set I wished, just paying for any difference in price for any upgrade I chose. When I studied the spec sheets online, I noticed the old one had 4 HDMI inputs (I had 3 connected items) and the new suggested model only had 2 HDMI inputs. I noticed online the same model they suggested was available in a 58" screen size for $80 more, with 3 HDMI inputs. When I called them back and explained my dilemma, the rep checked out the specs, and immediately agreed, again at NO COST (that was a surprise), to upgrade me to the 58" size, and deliver it free, and pick up the old one. I also wished to purchase the maximum 5 year Geek Squad Protection on the new set, for only $89, which the agent agreed on. They handled everything on the phone quickly and even advised me that I had a $10 Rewards credit, and applied it to this purchase. Two days later, the delivery team delivered the new set and took the old one. I could not have asked for better, more friendly and helpful service from all involved. Well done, Best Buy and Geek Squad!

Very good quality and performance. The picture is sharp, the sound is clear, and the setup was simple. It works perfectly in my home and I am very satisfied with this purchase.

Kit had everything I needed to mount my television to the wall

The delivery and installing a new mount and 65" TV was perfect. In addition the TV was calibrated and streaming services were installed as well as several apps. All wires and cables were connected including a separate soundbar. In addition, when screen issues arose after 18 months, Geel Squad Protection Plan (GSPP) replaced the original TV with a TV of our choice and the new installation is also covered by the protection plan. We have the GSPP on all of our electronics purchased from Best Buy and is has been worth it.

The Geek Squad protection is a must, especially if you buy a lot of technology like I do. It’s a small investment versus replacing a washer, large appliance or expensive item from Best Buy. The Geek Squad was super helpful when I needed someone to help me install my 65-inch TV. It’s a smart investment.