Customer Ratings & Reviews

I was under the impression that I get the replacement item..but they did not,they gave me a credit and really it’s not a full credit it’s like a minimal credit that you can use towards that Item,in my case it was a TV. I don’t know how the assessed value off the TV to the credit they offered me but I had a top up to get another TV... And by the way they Will ask you to bring the broken item or broken TV in my case And will keep it..Will probably fix it and sell it again on the open box items If it’s fixable

Geek Squad did a great job on getting all the viruses out of our computer! We have not had to even use Geek Squad!

Had minor technical issues which employees helped me with over phone. Happy to say that I didn't need any major issues with my equipment

Best buy geek squad should be purchased with all major items.we have used them ,they are better than Great.all the service techs really knowledgeable

I absolutely love geek squad there amazing people and they come to ur house to fix any issue

So far we haven’t had to use it, but the contract sounds really good. If anything was to happen to my product it would most likely be covered

Have not had to use it yet so I do not know from actual experience

I had great experience with the protection. I will always recommend this to Family and friends.

So far, it's been 2 years and the TV is STILL good. I hope I can use this just in case. I only got 3 years left.

My youngest son used to work gor Bestbuy years ago and he always recommended the Geek Squad protection plan.

Got it just in case due to me having baies around ,one nevers knows.

Great protection on tv easy if use and the customer service is definitely outstanding with best buy

Great Delivery and Services and very efficient staff to assist.

If you have a major purchase you have to have Geek Squad. Very knowledgable I have always used them

bought with LG OLED CX 55" TV. Have not had to use it but purchased it because my older LG B6P 55" TV had burn-in and had to get the panel replaced. I had warranty through Amazon which was useless but luckily for me LG covered it under warranty because it was under 3 years from purchase date. Did not want to take the gamble this time around so purchased Best Buy's warranty which will replace the TV if they cant fix.

Haven’t had to use this but love the fact they will come to the house and I don’t have to take it to them

Geek squad is very friendly and easy to talk to. They will walk you through any problems you have and help you out however they can.

Their service is above average due timing & waiting time but their personnel is reasonably good. Their warranty is excellent & a great buy

I really can’t rate them for this product seeing as how I haven’t really utilize the geek squad service for this purchase. However I have had dealings with the geek squad with other purchases so I rated them a 4

Needed service. The came quickly They honor their service plans. Always buy the protection plans. Worth the money