Customer Ratings & Reviews

The installers were very professional. They were on time, removed the old broken wall mounted TV and installed this beautiful LG OLED. They showed me their recommended setting. Haven’t need to change any setting though I tried, but couldn’t improve anything.

Excellent price for 5 years of protection against any situation

Bought this for guest room. Perfect size,great picture and colors. Great sound. Very happy

Excellent customer service. Very happy with our purchase. Will recommend.

Geek squad is nice to have when it is needed. Havent needed it yet.

Hopefully I would not have to need them for anything with my TV but I wouldn't recommend this product yes

The Geek squad protection is a must have to have on your most expensive items.

I wouldn't buy an extended warranty anywhere else. This one is actually worth it

Great Service! Delivered on Time! Met my Expectations!

Didn’t use this much but its helpful if you can get it

We purchased the 5 year protection plan with our new Sony Bravia 65” X85J TV about 2 weeks ago. Have not had to use it yet thankfully and hopefully we don’t have to! So I really can’t comment too much on this but it’s nice to know that if anything does happen to our new TV that Best Buy will be coming out to our home to either repair whatever it may be (as long as it’s not a cracked or broken screen) that it will be fixed for free or replaced and you can believe that for the money we paid for the TV and protection plan, we will DEFINITELY be holding Best Buy to it!! I have all of the paperwork and have read each and every word in the terms and conditions.

I have not needed them but they have been there for any questions i have.

I like tv Quality of tv and imressive and espcellily i like service you provided

Hope I never need it but peace of mind if I do!!!!

Great picture and tv for the price. Really impressed and enjoying it.

Very easy to receive I would buy again soon with np.

Best thing to purchase just in case of an accident, you are covered for 5 years.

5-Year Standard Geek Squad Protection Overall rating* Excellent

I always put extended warranty on all of my electronical devices.

I ordered TV online told my wife to pick it up at Tacoma, Wa best buy order number: BBY01-806230967350 I told her that it was an open box that was the description given prior to purchase. Our thoughts was its in the "openbox" and it'll be ok transporting in our rav4 laying down but we were wrong. While my wife was picking up the TV the employee's were laughing at her because it couldn't fit in our car. The manager noticed and offered to get the TV delivered with installation. When the TV got delivered I was present at this moment this geek squad guy said that my wall stud were more apart than usual which was weird to me. While they were unwrapping the geek squad guy told me not to take off the tape around the edge of the TV until I get it installed on the wall. The TV didn't get installed because of what he stated, he told me also that I should purchase a different mount for my TV because the one I got was too small for my stud. Few weeks came by (I was out of country for work trying to helped this pandemic issues) and I decided to measure this wall stud and this geek squad guy is probably wrong about the stud being too far apart and yes he was wrong. While taking the TV edge tape I realize there was a crack with hole on the side of the TV (see pictures). Do y'all realize now that I've played like a fool?