Customer Ratings & Reviews

The individual Andrew, who helped me, was really concerned about my issue. Unlike his coworker, who I overheard continuously prompting him to stop trying to assist me.

Never hurts to have if something goes wrong and the chat is great

Great service, great tv for the price, picture quality is bright and clear

Any time I have issues with any of my devices to do a warranty on them they always have it taken care of in a timely manor. Will continue to utilize this option with my future purchases

I HAVE USED THE GEEK SQUAD A COUPLE OF TIMES AND THEY HAVE ALWAYS HELPED TO FIX WHAT WAS NEEDED.

Always a good buy. Always a good response. I have no complains about the service.

These guys are top notch and would recommend any customer who buys a new TV to buy the Geek Squad Warranty. They were very helpful in explaining the operating system of my 86 inch Lg Tv. Noland made some changes in my hookups to make the system easier to use. Made some adjustments to the picture quality and explained what he was doing so I would understand why he made the changes. Made changes so I could just use my Dish remote instead of using 3 remotes for the TV, Receiver, Dvd and streaming. Don't hesitate to buy the Geek Squad, its worth it for sure. Happy Viewing.

I had this product since I long time ago and they do a very good and excellent job

Customer service is so welcoming i actually felt safe

The Geek Squad protection is one of the best if you have an issue with your product you just taken in no questions asked exchange for a new product.

The Geek Squad team provided exceptional service when setting up my new TV. They were professional, efficient, and knowledgeable, ensuring everything was perfectly installed and configured. Their friendly demeanor and willingness to answer all my questions made the entire experience smooth and stress-free. Highly recommend Geek Squad for any tech needs!

Awesome awesome and awesome!!! Yesssssssssssssssss

Low price good product, I wil recommend it when you buy your products

Great add on with purchase when we order our tv for the house

Have never had a problem with the squad when requesting assistance.

Very helpful fast easy everyone was accommodating and informative

The Geek squad protection had to be activated for my Samsung 55" inch TV after 3 years. Plus side: I was able to get the value for the TV to trade in for another TV. Minus: once you have to 'activate' your Geek squad for the trade in you lose it. I think it could be argued that if the Geek Squad concurs that your TV can't be fixed and needs to be replaced after 3 years, why shouldn't I still have two years of Geek Squad Protection left? So I guess it's not so much 'protection' as 'insurance,' but def. better than having to buy a new TV flat out.

All I can say is one word. Phenomenal! Geek squad workers get the job done and are very courteous. They solved my problem in a fast, diligent, and timely manner. The questions I asked and the answers I got were very well satisfied to me. Best Buy has a customer for life. Geek squad members are a credit to their profession. Kudos and 5 stars to the Geek squad.

So glad I paid for this. Our TV stopped turning on after about a year and half of use. Since I got this service they are coming to make sure that it can’t be fixed and if it can’t it’s getting replaced for free! Can’t beat that!

I have not had to use this yet, so can't really say how it works. Glad to not have any issues requiring the extra protection. 5 stars for ease of purchase.