Customer Ratings & Reviews

I’ve always purchased extended warranty on all my appliances. Never had any issues with Best Buy.

Haven’t had to use it, but it’s nice that it was available so in case something might happen my tv could be covered.

I’ve had this protection for all my laptop devices. I’ve had damage to a keyboard, computer crash, multiple chargers go out and cd drive break. Thanks to geek squad I’ve been protected!

I always purchase a warranty with all my electronics just in case. I have not had to use this one yet but it’s here in case I need it.

Always great to have Geek Squad service protection for my electronic equipment. Knowledgeable crew and professional

I purchased this protection plan because I’ve had issues with other items in the past that I regretted not getting it. Used it once and it was worth it.

As long as u dont break the tv they’ve got u covered.

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

I have to say that after purchasing the geek squad protection before I have yet to find any better warranty than a best buy warranty.

Excellent! I used geek squad before and they are excellent

It was cheap so i bought it! Haven't had to actually use it yet.

The GEEK SQUAD has a good reputation in our local region. I have not use it yet, but, I soon will be when I need help!

Excellent viewing experience! Great TV got the price.

The salesperson was excellent! Great knowledge of the TV. Highly recommend the Hamburg Lexington location. The staff will take care of you!

My 77in Samsung S89C looks great in my basement. Colors are amazing

I learned my lesson years ago, always get a protection plan for new technology. It has paid for itself several times.

Great product will definitely buy again great product will definitely buy again

We haven’t had any problems yet to call them. No problems mean it’s doing good.

They will be the best service I have to come out and fix or replace any issues I have with this tv all the way to the life expectancy of this tv.

Super coverage of the item purchased. Super price for product repair costs. Will definitely purchase coverage again for future items purchased.