Customer Ratings & Reviews

Good warranty for the price so I purchased it for our family.

I would never not have this extended warranty. I’ve used it many times and it made me feel very confident to continue to purchase these by the way they handle problems.

Haven’t had to use it but glad to have it in case we should need it !

Great and helpful. Knowledgeable and friendly. If you have questions they have answers. If they don’t have an answer they’ll look into it.

Great coverage for small money on a large item that can quickly become unreplacable .

Laborious process to get anything done. Takes a LONG time to have anyone come fix or check items.

Love this Tv. Has a crisp clear screen! Perfect for viewing sports!

Listen, I won't buy anything electronic without some assurance I'm going to have an exit strategy for when it goes kaput. Geek Squad by far has the best plan in the industry and has saved me from having to shell out major dollars more times than I can count on one hand. Its always straight-forward. You call, tech comes out and assesses the issue. They fix it or replace it... PERIOD!

So good this product recomendaly great and pratice

Glad I purchased the Geek Squad 5 yr plan for my wife's new tablet reasonable price

We had a 5-yr plan w/ our previous TV and it really paid off when it went out and was unrepairable. Thank goodness we purchased the plan. Customer Service staff was so helpful, the GQ was awesome and BB has earned a customer for life.

Terrific install Arrived on time, very professional Highly recommend

Guest services is always amazing over the phone and in person at the store. Using geek squad and making claims for warranties was made to be a smooth transaction for sure! Additionally the total tech membership is so worth every penny!

To have 5 years of worry-free warranty for a very few bucks just makes enormous amount of sense.

Very excellent and great work. I took in my laptop computer that was all messed up and yes they fixed the problem and it didn’t take long. If you don’t have it get it.

Haven’t had to use it yet but protection to me is very necessary n at that price for 5 years was great!

After we finally reached the Geek Squad, things went well. We couldn't reach them by phone, but finally did online. Despite spending a long time in our home trying, they couldn't fix our 65" Samsung TV. We had lost the right side of the picture. When they left, we had no picture at all. We had purchased the 5 year service agreement and lost the picture after 2.5 years. it was replaced with a comparable TV, but we were upset that we had to buy a new service agreement, with no credit left for 2.5 years, & that was $170!

If you do not buy this and your item has a hissy fit - getting service on it is EXPENSIVE... so good luck if you do not buy this coverage. I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy! Always recommend!

We bought a TV with the five year Geek Squad warranty almost five years ago. It developed white spots on the screen. We contacted Best Buy and they determined that it wasn't economical to repair and allowed us the full purchase price toward a new TV. It took a few weeks due to the virus problems but the entire procedure went smoothly. Naturally, we bought the five year protection on the new TV.

We had a crack in our TV and Best Buy replaced it the next day! We had our brand new TV set up and running for thanksgiving football! Thankful for the Best Buy annd geek squads awesome customer service!