Customer Ratings & Reviews

Fast and knowledgeable Ontime Great service Professional

Bought this for extra protection on a tv. haven't used it yet but good to have.

Great deal for dealing with my computer and issues and new parts.

My 4-year old LG OLD developed screen burn-in and within 3 to 4 days of contacting the Geek Squad it was replaced with the latest model at no cost to me.

My TV was one day away from being out of geek squad warranty but they honored it and I was able to get a new TV easily. It did take a couple of phone calls and some emails back-and-forth but no one gave me any trouble or pushback. I highly recommend geek squad protection for anyone’s purchases!

You absolutely MUST get a 5 year SERVICE PLAN when purchasing SAMSUNG SMART TVs because my last two TVs went in 2 years and 3 years. It's truly a NO BRAINER.

When I purchased an expensive TV I ended up purchasing this as well I’m so happy I did not have any problems with the TV and when I ended up going to sell it I almost got all my money back this is one of the things that she definitely need to have just in case

The gave me a refund for the prior tv that stopped working. Got a better one. Communication could have been better, the tracking and phone service was not the best. Had to go to the store

Well worth the cost to have the security. Great to know you have the extra support

Haven’t had to use this yet and the tv is holding up just fine. But it’s in a young child’s room so the cost for peace of mind that whatever is broken can be fixed makes the value worth it.

The tv was wonderful while it lasted my home had electrical problems when we have high winds and it went out but the google tv was great and iam going to get another 1 when i can crisp and clear

I have not used the Geek Squad for the TV , I am relieved to know they are a call away. I did use the Geek Squad for my computer an its was SUPER easy and fast!

highly recommend this business.” “Their customer service is second to none.” “The product quality is consistently outstanding, exceeding my expectations every time

With my luck, as soon as manufacturing warranty ends, Geek Squad will kick in and I’ll have piece of mind. I always het a Geek Plan.

Im so glad that best buy has this to offer, with a toddler in the house & a TV of this price its nice to know ill be protected if something happens.

I’m having trouble with the picture freezing when the tv is on for Long periods of time but it’s a nice tv when it don’t freeze it don’t freeze all the time it may have been the settings I had it on. . Samsung works with spectrum for streaming your TV without having to buy additional equipment. Nice TV this is the 24” bought it to fit in my armor you may think this is small but once you start watching tv you don’t notice the size. I also have the 50” in my living room that one is fantastic

Well i did receive the information quickly and i haven't used it yet. I needed extra coverage just in case for years to come.

I have utilized the protection plan on several items and Best Buy has honored the plan each time. The way appliances are made anymore, it is just smart to get a protection plan on them. There will always be something that happens. Warranty helps me feel better about spending that much money on an appliance or TV

I purchased this protection on my Roku tv in case it should quit working properly like my last tv did when I hadn't even had it 6 months. I had the protection plan on it also so it covered the cost of my new tv.

Would definitely recommend purchasing the extended warranty! My old tv stopped worked properly after 4 1/2 years and because I had the 5 year warranty, I received credir for my original purchase that allowed me to upgrade to a newer, better model plus some left over to purchase a bluray player.