Customer Ratings & Reviews

Haven’t had to use it yet so don’t really know it’s worth but I know if you get a good GS rep it’s a good service

It great to have this support it really good when you have questions

The guys were were terrific, worked proficiently and with good care, cleaned up b4 they left

Super helpful to have - I've heard horror stories of tvs breaking in moves

Hopefully won't need the warranty, but gives peace of mind with the purchase of a large TV.

Geek Squad not able to help as product still under manufacturer warranty, but transfered me directly to samsung to get replacement

We bought the 5-Yr warranty from Best Buy for our 55-in TV. We had a problem about 2 years later which was fully covered by the plan. We had a pixel issue about 5 months later which couldn't be fixed. Best Buy replaced the TV with the newest version for no charge at all. They even delivered it to my house and picked up on the old one! I will be buying the plan again.

Great protection for our expensive tv!!! Love the piece of mind having this insurance!!

Highly recommend for everyone cant go wrong without it

Love having geek squad protection It gives you peace of mind. Have used for previous purchases.

Great experience with the store. Definitely returning go to this store more often

Geek Squad service is a super value - I have used it for repair or replacement many times over the years. It pays for itself in the long run. I never buy a major appliance or electronics without it. And only Best Buy has the Best Buy Geek Squad service. It is one of the main reasons I buy from Best Buy.

I've had two Samsung flat screens die at the 4 year mark. I had the 5 year warranty on the, First time it only cost me around $100 for a replacement. This time I switched to Sony and it cost me a couple hundred over the warranty refund. So I purchased the the 5 yr warranty on the Sony.

This right here is a must have. They brought in my TV and it had a crack in the middle of it and I called them and they came out the next day with a brand new TV. They didn't ask a lot of questions they just replaced it they said my warranty was good and it was here to help me answer me if I had any problems or complications called them and they will take care of everything. Having a warranty on your stuff that you purchase at Best Buy is the best thing that you can ever do.

Geek squad was excellent. Clean install and took all garbage with them. Wouldn't even know they were here. Perfect.

The geek squad offers great service for repairs if needed!

Excellent service and an affordable solution 10/10 would recommend.

You did a great job on installing my refrigerator I would have them do it again

I purchased the 5 year protection plan on a previous tv. At 4 years and 11 months, the picture started to go out. Geek Squad was fast to come out and diagnose. Unfortunately, they didn't make the part anymore to fix it, so they gave me a gift card for a comparable tv that is 5 years newer. It was a no brainer to buy this protection for my next TV.

I have purchased the protection with tv it gives a piece of mind