Customer Ratings & Reviews

I purchased an Insignia TV and less than 2 months the TV broke. I took it back, no questions asked just gave me the credit for the purchase. Now I did not get credit for the 5 year warranty but it was ok since there were no questions asked and credit given for a new tv. Best Buy has the best Geek Squad warranties you could ask for

It seems like whenever I finally need to use GeekSquad for something important.. they are unable to assist. A little frustrating, I don't pay for extra protection because doesn't seem worth it to me

I highly recommend adding a protection plan to your purchase. Even a quality product may have a catastrophic failure. We lost our 2-year-old refrigerator when severe thunderstorms hit the power grid. Best Buy replaced the refrigerator and compensated for food spoilage. The protection plans are worth every penny.

Amazing and good service, I really like their knowledge

I love geek service, but i dont think I needed it for my lg g3 tv. So i canceled it

My girlfriend and I purchased the Vizio 50" M50-D1 Smartcast without knowing exactly what to expect because that model was in between the ones on display at the time. Let me tell you though, that i was blown away by this TV! We hadn't even realized until unboxing it that it came with it's own tablet/controller, which is a cool bonus feature. This 4K TV far exceeded all of my expectations, looking as crisp and vibrant as some of the much more expensive competitors on the market. For the price, you absolutely can't go wrong!!

So far after 2 + months there has been no need for Geek Squad service.

Great value if you can’t afford to replace the tv. I’ve never had to use geek squad. The policy goes into effect after one year of purchase. Sometimes dealing with Sony or lg isn’t the best experience. Depending on how big your tv is you might value the in home service.

Great protection love it I had this protection with a previous TV and they replaced it with no problem. Excellent service.

Great for keeping your products covered would highly recommend for peace of mind.

After wandering the Internet for a few weeks looking for the best option for a TV, I came across this unit. I was concerned after calling Samsung and them telling me that it did not support Plex. I went into the local store and was looking at another system and while talking with the guy about the TV I came in for he brought my attention back to this one. I explained that I called Samsung about the Plex issue, but he was certain that it supported Plex. So we got the one on the internet and after a quick update it loaded up Plex... I couldnt have been happier!

I haven’t had to use it yet but I’m sure it was a great purchase

Date: 04-13-2024 When purchasing an expensive item (TV, other) I would get the additional extended coverage and the Best Buy Total Tech subscription so as to ensure you are covered. R. Stewart

I highly recommend getting the Protection on your electronics!!

I buy from Best Buy even if I have to pay a little more because of their protection plan. I feel more at ease with the geeks than alot of the other retailers, plus the product normally outlast the warranty, but I get it just in case for big ticket items.

When I bought my first television from Best Buy, I purchased the geek squad protection. Thankfully, I did, as my television had problems. Upon examination of the product, I was able to get a new television under the protection. Best Buy was very helpful and honored the protection purchased by me for the television. It was a positive experience. I have since bought many more different products and always purchase the geek squad protection. It is well worth the extra money to have peace of mind. They are the best!!

The tv look amazing and it works Wonderfully, I would recommend this tv to everybody

My nephew took it out and assembled it with no trouble at all. I bought the warrany for my peace of mind. It was my first time purchasing a tv with these capabilities and wanted to be sure I got good performance from it.

The geek squad know what they are doing and getting the extra protection plan is highly recommended in my book. I was working on my laptop on day, leaned over to grab something and it dropped out of my lap. The screen cracked on it, fortunately we purchased this extra layer of protection, took the laptop to the store and they fixed it right up. Great customer service.

ALWAYS WISE to get this service. Wonderful TV , size, shape, excellent definition, light in weight, fits anywhere, PERFECT for a small place!