Customer Ratings & Reviews

Easy and quick response time. Very efficient. Great and understanding customer service. Will fix or suggest a replacement if it can’t be fixed.

Easy and quick response time. Very efficient. Great and understanding customer service. Will fix or suggest a replacement if it can’t be fixed.

I love the 4K on this, it looks so wonderful with my PS5

Joshua from the Geek Squad installed a Bestbuy swivel TV stand and our new LG TV to all our devices and gave us an excellent overview of the operation of our new TV. We highly recommend getting a Geek Squad service plan.

Absolutely worth it if you purchase an OLED TV. One of the few warranties that covers OLED burn in, which is still a thing and well worth protection on an LG CX OLED.

I have not actually had to use the geek squad, but they have answered many questions for me and were very knowledgeable when I am in the store trying to purchase what I need. I feel I will have reliable and knowledgeable service when I need them

I had problems with 2 items i bought and both times was excellent

Insurance for your equipment at a good price. Easy to get at check out. Gives you peace of mind.

I haven’t had to use it yet, but it seems clear and straightforward.

I hope I don't have to use it, I'm happy with my product and I wouldn't like it to be damaged even if the insurance is good

Very good service. Explained to us the features of the item we got. Good job !

I've had no beed of this yet, but previous products have been well serviced by them

Definitely worth the money to protect my sons new tv for 5 years. He uses this with his ps5 every single day of his existence. It feels good to sleep at night.

This is the best investment for a modern TV. They don't last and this has you covered

I love this program, I am not really tech savy and the new Tvs are much smarter than I. Whenever I have a problem with my Sony Bravia and my Samsung Qled I just call and they come out and fix the problem for me. Usually its not the Tv, just the lack of knowledge of the user. LOL

My westinghouse 46" died on me luckily right before 4 yr warranty expired. Used warranty to purchase this cheaper tv, but it's bigger, better quality pic, picks up more free channels with the antennnae and got another 5 yr warranty. Had $150 leftover to finally buy me a keurig 2.0. Very pleased with Best buy warranty program. No need to hang on to receipt, all info stays in your best buy account if you need to use the warranty.

The agent that came to my home to service our tv was professional, knowledgeable and on time as promised.

I did an easy setup and enjoy the automatic features my old TV didn't have. Geek squad got me through the initial setup questions.

I just love Best Buy's Geek Squad Protection Plan. I never have a hassle when needing to return something. I don't even have to have the receipt. They just look-up my phone number and find everything they need.

Great job and excellent customer service as always you can trust them