Customer Ratings & Reviews

I have read several reviews from people complaining about best buy and best buy products and policies so i decided to add a review. I love best buy and i have been a member for many years and just llke this last buy. Its amazing i bought a 98 inch qled tv and had it delivered and installed on the wall. I got the best service and a breath taking television. Its better than the movie theaters.

I had my tv go out and was upgraded to a larger tv. Very happy with how easy it was to complete the switch. Very helpful when I called.

Our tv's soind went on the fritz roght before my parents came in town. Nick helped us out over the phone to find a similar tv, but we couldnt confirm the availability of it in-store. I went in-person, scheduled a pickup delivery of the defective tv and picked up the replacement tv while I was there. Jason and Jennifer were awesome helping me out. Kim also called me to see how things went so far with the whole process. The return pickup was quick, but the credit took the longest...if you can help it, wait to have the Delivery team pickup the defective tv and replace your tv so you dont have to wait for any credit/refund. Based on your circumstances, you may not be able to go this route, but be prepared to wait a bit. Whenever I called the Support line to get an update, I was surprised that the information was slightly different each time.

Was a decent price over Black Friday sale when I bought a new TV. Hoping I don't have to make use of it but feel better knowing that I have extended support.

Mr Nadeau and the other Geek Squad gentleman took down our older smart Tv, and mounted our new Tv using the same Tv mount as we previously had. They alsohooked up our Surround sound, Blu Ray player and our new streaming service. Very professional, friendly answering our questions. They also hauled away our old TV

Our 1 year old Insignia TV lost the picture. I was fortunate to have purchased the Geek Squad Protection. The technician came to the house, assessed the issue and ordered a part. He assured us that he would return the next week and install the new part. When he came back to install, the TV failed. He promptly said "You get a new TV". He gave us a voucher for a same/similar TV. We had to return the dead TV. We promptly went to the Best Buy store, turned in the dead TV with the components, and they directed us to the TV dept. We found the same TV, one year newer, and completed the transaction. When we brought it home and set it up, everything loaded up from the Amazon account, and we were able to enjoy the evening. We recommend the Geek Squad, they were very professional and very accommodating to our needs.

[Employee of bestbuy] It's comforting to know my product is covered in case of an accident!

So far haven't needed any assistance other than what I got from the sales rep. who was very knowledgeable and helpful. Feel better about a TV with extension to the typical warranty.

They were nice and helpful when my TV screen went black. I tried for hours to reset it by unplugging it and waiting and plugging it back in to the power outlet. Nothing worked.

Geek Squad helped me with my TV exchange very smoothly when I chose expedient mode.

Great peace of mind knowing 5 year best earranty in the electronics business. Had an issue with burn in with my older B7A LG OLED and they came out immediated and replaced with new C version panel. No additional charge! Great insurance for any electronics!

I would advise getting Geek Squad coverage for anything over $100. It covers so much.

expensive for the item bought, I dont know why they want me to write at least 5o words, when 5 did it, so I had to write this extra meaninless information to meet their quota!

I have not needed to use Geek Squad but it is nice to have peace of mind knowing if anything happens they have your back.

I’m so happy with my purchase I love it this is the best purchase I made so far

We were disappointed with our TV purchase as it gave us problems from day 1 however after speaking with Geek Squad, they sent a technician to diagnose the problem and scheduled a, immediate replacement which we are now enjoying. They were very easy to deal with and the 2 gentlemen who delivered our TV were very professional and their communication with us regarding arrival time was excellent as we were able to ensure we were there to receive the delivery. all in all, they were fantastic to deal with from the 1st call,

Best Buy did well helping me get a replacement for my Samsung 65" TV. They gave me about $450 for my old TV which really helped me be able to get a high quality new one. The warranty was well worth was it cost me to purchase.

Make.sure you always have protection for your stuff when buying them with geek squad its the best

Your crazy if you spend money for a nice tv or other items and do not protect it! The Geek squad is the way to go!

Geek squad was very fast when i had to get new tv because my went bad very nice on phone and because they couldnt get the tv i had they got me a bigger on and just as nice probley better and i wanted bigger from the start but couldnt find what i wanted but when mine didnt work any more a d i calles them and after they checked everything i got the help i needed and they found what i wanted and were right on top of it zi will never buy from any were else after that any were else and it would be a problem but not best buy tbey are great and i stick by them and now i have all my friends and family doing the same thank u beat buy i will never by a tv from any one but u