Customer Ratings & Reviews

Got it just in case Best Buy employee told me to get it and I can return the device if it’s not working for a store credit or replacement

Needed an additional TV after we purchased an Xbox for Xmas for grandson

Havent had to use the service yet but the peace of mind factor is great.

Very happy with the service and the people are very helpful

So far the service has been great! The Geek Squad is very professional with their work.

This is a service everyone should have on any electronic device they purchase. They will go above and beyond to fix the problem.

I would always recommend getting an extended warranty for peace of mind.

The tv was delivered fast and easy. No damage to the tv

I had to get my main board replaced on the TV and they were able to come to my house and replace it. Very nice that I didn't have to lug that TV back to the Store!

Bought a plan for my last 50" TV. had issues after year one and geek squad came out and replaced the main board. year two it started giving me the same issue and was told it couldn't be repaired. Instead of giving me a comparable TV, they gave me the money back I paid for the TV. That would typically be good but I got this TV at a huge discount so I could not possibly replace it with anything comparable. I would have rather had my TV repaired or given something similar. When I purchased the plan I asked if the plan would get me something similar if it ever came to it and was told it would. I specifically asked because of the low price. Instead I had to add $500 of my own money to get something similar. Geek Squad should really provide more options when fulfilling their plans.

The geek squad is the best every time I call they answer my call they very knowledgeable

Always helps to have this for items that are just too complicated to do yourself. Great team

I purchase Geek Squad protection for all of my electronics. I recently used it for a tv. It was easy to use and they replaced my tv.

With this protection, the peace of mind that comes with it is well worth the cost, many times over.

Always get a protection plan for electronic devices

What can I say? I don’t normally buy extended plans or warranties but with major electronics it’s great to have the security.

Always buy the Geek Squad Protection Plan. Overall, the prices arent bad in comparison to retails like Wa-Mart and Target.

I bought this for my 55 inch tcl tv cuz I'm not sure the tv will last and for peace of mind

Won’t know until I have to use it. Hopefully I never do.

I never had to retain their service, I purchased it for peace of mind because life happens and when it does, the end result tends to be costly.