Customer Ratings & Reviews

Great service-I always get this with my purchases. I’ve NEVER had an issue. They even gave me credit on an item that was discontinued but still within warranty-wow!

This the best low budget tv you can find on the market. I definitely will want this tv in a bigger size one day.

Got this protection for my TV. Haven’t had to use it yet.

Haven’t had a chance to use this. But I’m sure it works.

Geek squad has been awesome not only did they accepted to take a look at my TV once they found the problem and we're unable to fix it they were very truthful and kind to refund me what I had pay for the television. I was eskeptical in regards to their service but they are amazing.

I always buy the protection. I have used it in the past and they are very helpful.

Professional courteous people. Set up everything for me and answered all questions!

I have always gotten extended warranty's. Best Buy and Geek Squad make this warranty worth having. I have had some trouble with the last three Samsung TV's that I have bought. All of them were replaced under warranty and the team at Best Buy and Geek Squad were great help when it came time to use my warranty. I can't stress enough how valuable it is to have an extended warranty. Its an added cost but the sense of security outweighs that cost.

We had Andrew from the Geek Squad come to our home to set up out new TV and sound bar. He was wonderful!! He answered all our “senior” questions and helped us feel comfortable with using the new technology. He was knowledgeable, accommodating, listened and answered our questions, and was professional. He told us we could call him if we had any additional questions which we have done. He was very patient with us. He made us feel comfortable with our new purchase. Wonderful!!!

It was a bit rough I was passed off a few times and given someone cell phone to contact for repair/replacement.

Never known what can happen but with Geek Squad Service I know I'm covered.

I think it's a very good option I'll buy the guarantee since it covers any damage and you're calm and you won't lose your investment I recommend them

This is the best protection plan out there! Loved it so much I got the same protection for my other(new) TV at my vacation home!

I’m happy with this protection, I have two kids and need it really I just got a new Remote Tv because it was removed by my kids and Geek Squad paid for it

The protection for my tv was a good choice. So far Haven’t had to use it

BUY THE PROTECTION. Every single time I have purchased it, it has saved me. Multiple TVs have gone out and my Dyson vacuum.. they literally refund you your entire purchase amount to a gift card to buy a new one. If they’re able to fix it, they’ll come to you and fix it. SO BEYOND WORTH IT.

Geek Squad warranty is amazing. Everything was covered

Thank you very very much may God continue to bless you

Very nice to know that we have like an insurance to make sure everything keeps working for at least two years !!!

I purchased an 85in TV on October 15th. On November 4th the installation team came to remove our current TV and wall mount and install the new wall mount and new TV. In the process they dropped our TV, damaged our wall, shelf, fireplace and floor. I have been trying to get a manager on the phone since then, it’s now 11/10. They have reordered the TV but we cannot get them to schedule another appointment to install. Also, the installation team left us with our old TV and wall mount uninstalled. So then my husband had to reinstall everything they removed on his own. This will be the last time I purchase from Best Buy.