Customer Ratings & Reviews

Thankfully my old 55" TV had a 5 year warranty. After 4 1/2 years, the board started to go out. It turned out that the TV was not worth the money to repair and they honored my warranty and I was able to get a new TV (60"), and since TV's have come down in price significantly, I was able to get the TV, new 5 year warranty, delivery and set up, and still get $300 back in Best Buy cash.

This time I did take Geek Squad protection for 5 years, (actually it’s 4 years cause they start counting same time as manufacturers warranty.)

Def good to have geek Squad Protection for my LG C2 42 inch tv

Always protect your technology, you never know if you got a lemon or the product goes out before your protection ends. Geek squad will be there to assist, and they have great customer service.

Haven't had to use their services yet but will with the computer I just bought

For a small room where you don't want a sub and better sound than the TV has, this is a great choice. Price was good for the sound it puts out. Easy set up.

Took out the extended warranty...hope I don't have to use it. Just gives peace of mind to know I don't have to take it in and they will come to me to repair.

Purchased this service agreement with the purchase of our new 85" TV and mount.

I don't usually buy protection plans because it's better sometimes to buy a new product most times it becomes an upgrade.However money was tight, so Geek squad came to the house, did an evaluation and gave us store credit for a new TV .

Great warranty Best Buy is the best definitely recommend it to everyone

Love the piece of mind. This is for eighteen year old granddaughter. Gaming, movies, constant use. Protection gives piece of mind

Got coverage for just in case. haven't had to use it yet

This is a great basic TV. I already had a sound bar and Roku, so I didn't need a Smart TV. The sound and picture are great and it was easy to set-up.

ALWAYS get protection from geek squad trust me you dont want to not have it.

good tv didn't put it together left the box didn't do anything

Love the Geek Squad. Haven't needed thier service very often as I like to purchase top quality products. When I hVe needed them, thier service was top notch.

Used it the 2nd day I bought a new Sony TV, and month 58 of a 5 year plan on a microwave. Got my money back.

Had purchased a sumsung tv from another retailer strike 1, tv had a problem so contacted their their warranty department with no resolve Strike 2, was treated very poorly Strike 3 !!! Have learned my lesson now and will only purchase my quality items from Best Buy and their warranty group…

After having my 70" Hisense for only 2 years and it went out i decided to get the extra coverage. Although i feel Samsung is a quality product i feel safer with the extended coverage.

hope not to have to use it. Ask me again in 4-1/2 years!