Customer Ratings & Reviews

Store manager didn't know how the warranty worked and the sales team was confused, but the phone customer support team was great and made sure I didn't waste my money. Best Buy needs to hire their team back in greater numbers to cut down the wait time, especially at the Geek Squad.

I have exchanged tjings that was damaged and lost. They honored the protection plan and i got a new replacement.

I just purchased this warranty and so far I haven't had to use it (thank goodness)! In the past, I have had this warranty and this warranty does far exceeds my expectations and Best Buy stand by their warranty 100%.

I love Best Buy. I love their warranties. Their warranties are second I will always buy my new TV from this

setting up my new television and mount purchase along with my install appt. at my home for my telelvision was easy with the help of the Best Buy Customer Service Representative Margie.

I live my total Tech Geek Squad plan. Whenever I have a question or need help with any of my devices BB Geek Squad is always there to help me. TV's, Tablets, Desk Top, and even my cell phone. They can fix it all! I wouldn't be without this plan!

Bought this for my printer. When my printer quit working, Geek squad assessed it and gave me a brand new one. I was back in business the same day!

I've purchased this service since buying my 1st computer 15 years ago and renewed constantly because at my age I don't understand nor do I have the knowledge to figure out my 'BooBoo's without the help from Geek Squad...Thank You Geek Squad!

Absolutely the best aftermarket warranty program you can get. I have had to call on them several times with faulty TVs (especially Samsungs) and they stepped up and replaced the faulty units quickly and without any hassles.

Had no real issues with the TV except for a very occasional mute effect. I would need to turn it off and on again. I had bought a warranty for it and BB came through

I love the laptop, like to keep them as long as possible, and this seemed prudent. I mean, I really like the laptop (Samsung Book2 360 13" screen).

Never can have enough extended warranty for electronics

The value was great and worth the extra warranty on the TV.

This warranty set my mind at ease when I made my purchase, because I was able to enjoy my purchase without any worries if something were to go wrong.

2 years for only $20! Such a great deal!! Have the worst luck with tvs, so glad we got the geek squad this time around!

Love the people. Very friendly. Very knowledgeable. Only problem was that when my daughter broke my tv from hitting it they said that warranty doesn’t cover things like that.

Awsome service they help fix and replace tv rec to get warranty

Love the geek squad. They are easy to talk to and professional.

Love that this came with my purchase! Makes me feel secure with the product

Have not used as of yet for the TV product. Nor have I used for any purchases. However if something were defective or to go bad, this is a must have for repair or replacement.