Customer Ratings & Reviews

Hope to never have to use it. Definitely gives a sense of security if anything happens to the tv.

[Employee of bestbuy] geek squad makes it easy and i always love hoe efficient and fast they do the tech

You guys should use this service on every big purchase . It is reliable and easy to use.

Great to have, you just never know when it would come in handy

I worked for geek squad for 6 years. Believe me when I say a 5 year on an OLED is worth it. I’ve seen cases where no warranty was bought, and it’s sad. For any OLED tv it’s a must as only Best Buy offers this! Other line Square trade will not cover burn in, and will give you a hard time about everything to deny a claim. As a former Geeksquad employee we always put the client first and gave excellent service. Just note: for TVs this doesn’t cover personally neglect like breaking it. So keep it away from pets and children if worried. Otherwise all surges, burn ins, components are covered via replacement. Or give card to put towards a new purchase. On LCD with VA, IPS panel can’t say really as the biggest worry is a backlight out, and most CC will double your MFW if needed.

I had my tv go out and was upgraded to a larger tv. Very happy with how easy it was to complete the switch. Very helpful when I called.

A 5 year protection for the nowadays crappy quality is a wise decision in my opinion

I love with my tv love the picture recommended to anybody ❤️

I always find best buy delivery and product up to standard with no problem with whatever i buy,they are there name best buy

Geek Squad protection is FOUL...!!!! I was told that the protection plan would start after the manufacturers warranty ended. Samsung gives a Minimum of 1 year manufacturer warranty. So I purchase the 2 year Geek Squad protection for approximately $250.00. in July 31, 2020. Samsungs warranty ended July 31, 2021....therefor, by what I was told by the Best Buy sale person, my Geek Squad protection should start July 31, 2021 and end July 31, 2023. When I called best buy to claim my protection...because the TV has a defect with pixels going dead....lots of pixels, so the best buy rep told me the plan expired ...GET THIS....BECAUSE THE GEEK SQUAD PROTECTION STARTED THE SAME TIME SAMSUNGS WARRANTY STARTS. WHAT SINCE DOES THAT MAKE TO HAVE A PLAN GOING WHILE IT'S STILL UNDER WARRANTY. AS I WAS TOLD WHEN PURCHASING THE TV THAT IT WOULD START AFTER THE MANUFACTURERS WARRANTY ENDS. BEST BUY THAT'S NOT RIGHT..... AND THEY KNOW IT'S NOT RIGHT...and gave me the option to PAY $130 more dollars to have a diagnostic test of the TV.

I always try to get the protection plan for all my important devices. Last time I use customer service was very nice.

Purchased two TV's and made sure to add the 5 year warranty on both. Not a bad price for both.

Having a five year warranty on any electronics these days is a very smart decision. It’s well worth the money because of the product has issues before five years is up. It’s gonna cost you a lot more money to fix it. I would highly recommend getting the five year warranty it has worked well for us.

This is the perfect tv for a small bedroom, the image is great, colors pop, very bright display. Easy to setup and light enough to mount up with no real issues. Best buy made this pickup a breeze. For the prize even including warranty, 10/10.

my tv is broken. I got right through to someone and got an appointment. very easy and I didnt have to do much. hope the repair or replace is this seamless.

This 5 year warranty is overall good due to having the best of best fix our electronics.

So far haven't needed any assistance other than what I got from the sales rep. who was very knowledgeable and helpful. Feel better about a TV with extension to the typical warranty.

I bought a LG Oled TV. Best Buy extended warranty is the only one that covers burn in.

THE AGENTS IS VERY FAST AND RESPONSIBLE. I RECOMMENDED GEEK SQUAD

Do yourself a favor and do not skimp when it comes to protecting your investment. Geek squad will replace or repair anything that goes wrong and coverage is quite comprehensive. And will provide a significant discount on anything that isn't covered. Not to mention excellent support for any questions or issues you might run into. The customer service is excellent and very helpful. When I couldn't properly get my LG oled (bought from BestBuy) to connect with my Xbox series x and soundbar (both purchased elsewhere) one call to geek squad and the rep walked me through the the entire setup a lot more thoroughly (4k 120fps atmos) than any website or video I could find, no questions asked! If you're spending your hard earned money on something you really ought to consider this added layer of security and protection to give you peace of mind.