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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30417 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 667 Showing 13,321-13,340 of 30,417 reviews
  • Rated 5 out of 5 stars

    Great protection plan.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel secure that my tv will be in good hands if something were to happen to it. Great for insurance and ease of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HAPPYCUSTOMER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad was very supportive with initial setup of my new purchases friendly and knowledgeable they're very supportive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv started showing some lines and as soon as I called geek squad, they immediately began the process and in about a week, I was told the new tv would be delivered to me!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the worst customer service ever. Delivery and install of TV was set for 9/17 between 10-1. Called at 10:45 to say they weren't coming, but could come 9/22 between 10-1, so took the morning off to be here for install. Then got a text at 1:19AM to day that now my appointment was changed and they'd be here 12-8PM today. Tried calling and person on phone barely spoke English.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get great service. Great customer service and support

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and easy service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My newly purchased laptop is well protected with this plan gives me a peace of mind. Good value for the 3 year warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Expense

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This I feel is worth the expense, about to cover all my devices and can take them in for any reason, unlimited times

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the coverage and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a TV with this coverage that started flickering on one side... geek squad came out and had me a new tv quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BUY the protection. I have replaced 3 tv's just months before the GS warranty was to run our.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad all the way!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best protection plans around. Great customer service!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 5 out of 5 stars

    Don’t forget to get the warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent explained what the warranty was for and made it easy to understand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Protection beyond the Manufacturer's warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Presumably a valuable protective asset and it will transfer to the next owner when this property is Sold

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranties are good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Total Tech membership. Get free warranties all the time. Worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Peace of Mind for my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition for my 22 inch Insignia TV. I know that it will be around for 5 years. Great deal at a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yeah yeah

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hella good protection i wouldnt change for anything in the world. Good purchase anybody that dont buy it is cray cray

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect job. The tv is straight on the wall and looks amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad on standby!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are on standby for 5 years if anything were to go wrong with my tv. Now that’s called product security!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need to be confident about my TV working after the two weeks have passed. Thank you and goodnight

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always they are ready to check and fix if possible, great home visits, always on time in the windows frame given.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feel safe!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had to use this, but it's nice knowing that if anything goes wrong with my TV I am covered!

    I would recommend this to a friend