Customer Ratings & Reviews

Geek squad is great! Would absolutely purchase again.

I never purchased a Geek Squad protection plan before but boy am I glad that I purchased it on my big screen TV in August 2021. I needed to use the protection plan yesterday and was pleasantly surprised at how helpful the representative was. He walked me through the entire process and told me that it was actually cheaper to send me a replacement TV. I highly recommend their protection plan and will buy it on any other large items.

Always love geek squad help tips and support overall

Got it to bring my 75yr old aunt into the 21 century.

Peace of mind for my purchase. Having the reassurance that your purchase has protection

I got this tv as a result oh my geek squad protection on my LG tv. I have bought the protection in the past and they stand by the agreement 100%

Excellent customer service very patient with questions i ask. Fruendly always had a smile on their face ,positive friedly environment

My husband is a big believer in having technicians that can come to the house in the case of any issues. No way we can transport a TV this size to Best Buy for service.

100 % recommended Standard Geek Squad Protection Plan. I brought this plan for my cell phone and I had functional damage to my phone. Geek Squad service team member had given good response and changed my phone with brand now. thanks to Standard Geek Squad Protection.

Best Buy warranty used to be better but with what they still offer can’t go wrong with a warranty.

In light of how much the TV cost itself, the pricing for the 2 yr service protection was worth it; but not any longer. I figure any real problem will likely happen within the 2 years. after that, repairs might not even be worth it as technology moves so fast.

Great customer service and easy to create a claim.

Lg Oled cx 10 mother board died after 13 months called bestbuy because i had a 2 year warranty i bought no problems guy came out seen what the problem was came back a week later had to order the part And it was fixed that easy i just purchased a Samsung neo Qled QN90A i bought a 5 year bestbuy warranty piece of mind is the best you dont want your $1600 dollar tv breaking with no warranty after Samsung 1 year warranty is over.

Geek Squad was very professional. They arrived on time and gave previous text as to the time. I would recommend their service to everyone.

Just lost my TV after 4 1/2 years. They gave me back ALL my money in credit to put towards a new TV. The Upgrade is 5 times better TV, and with a $1000 credit, I only spent $1400....yes, I bought a top of the line OLED...that's why it was $2400, but affordable with the $1000 credit. This is the 2nd time that has happened to me with a TV in the past 15 years, and both times I got ALL my money back in credit for a replacement. ALWAYS get the 5-year on a TV. Even if it lasts the whole 5 years, it will probably need a repair, and that alone more than covers the cost of the warranty.

Just gotta love geek squad there are amazing and customer service is great as well

Always get the warranty. It is worth it in the long run if you constant use the tech, Best buy is some of the best in the business at honoring its warranties.

It is a good plan to help one feel worry free. I just hope it would not overlap with the first year manufacturer's warranty so that there will be more years to be covered in total with less cost. Here is what I read online: "You should also check whether the coverage of the service contract overlaps with the problems and time periods the manufacturer’s warranty covers to avoid paying for unneeded coverage. You may find that any additional coverage is not worth the additional cost." I understand the coverage is different, but what I really need is a longer time manufacturer’s warranty with less cost (Accident coverage is not so important for me. I always use my furniture and electronic devices very gently and carefully).

Haven't had to use it yet, but have never had an issue with warranty plans from Best Buy!

I purchased geek squad protection, had issues with 98" TV I just purchased, they came out, however I could not reproduce the issues I was having, so nothing was fixed at the time. I originally had issues trying to get geek squad to come out, customer service was saying I was not covered, however, they did come to my residence after contacting them a second time.