Customer Ratings & Reviews

The agent is very responsive to our product. when our remote control does not work well, they try to replace it. When the pat is not available, they even send a new TV to us.

I feel relief having protection on the out of box TV I purchased for my father. Knowing that if the TV malfunctions I can possibly have it fixed or replaced gives me a sense of security.

Had set 2 yrs and had issues with power. called & was sent about 5 different parts! guys came out, installed in about an hour and ZERO issues since! that service call & parts would have been more than I paid for the warranty

This is for the service plan on my tv. Hoping I never have tp use it but glad I have it in case I need it.

Always worth the peace of mind, especially for higher ticket items. Dealing with manufacturer warranties can be a headache.

After two years from purchase, the screen did not stay in sync with the source signal. Geek Squad, check out, replaced Screen with two home visits. Had to wait for screen to be delivered from supplier.

When I broke my tablet from a drop geek squad replace it and the second one accidental drop was happy to replace it, but if you get a 1 TB device it takes time to come in

I returned a TV that stop working. She we helpful. Quick and nice. I received a store refund which I didn't like at all.

Excellent service refund the money that i pay for my tv

Niece price nice quality. We are all like this tv.

Since the sound went out the geek squad was very helpful in getting the sound back.

Purchased this 5-year warranty on my 55 Sony TV. I feel more secure with this extended warranty.

When my TV broke the Geek Squad was there for me very quickly and they were extremely helpful. I normally don't get department store warranties but with Best buy they stand behind their products

I love the TV. It shows beautifully, the sound is amazing and the size is just perfect for my bedroom. Will definitely buy again!!

Great customer service and knowledge of all tv's to meet our needs.

Obviously we won't know til we have an issue but this is a service policy for whatever items we'd purchased... are covered!

Love the tv the only thing is that it didn’t come w the legs major problem

I highly recommend you get protection for expensive electronics. Had to use geek squad protection after 65 inch 4k tv purchase, and worked flawlessly. No questions asked. Product exchange after 2 month purchase, because of lemon product.

Great recommended. Simply the best. Peace off mind.

Perfect Smart TV for my 11 year old, has all the apps already installed. He set it up all by himself. Great color and price.