Customer Ratings & Reviews

The sales agent was great. Made sure i understood what i was buying. So no buyers remorse

I am not a warranty person. My daughter bought me a Surface and purchased the geek squad protection. The surface dropped and had a crack in it. I brought it to Best Buy and they took it and mailed me a new one. No issues. I will purchase Geek Squad protection with all my electronics.

After your failed phone evaluation, The visit from technician was able to address my broken TV in two days after a wasted two weeks of phone service!

Purchased the new LG oled 65 inch tv. Because there is a possibility of burn in on oleds, and LG does not cover that in their warranty. I purchased the 5 year Geek Squad warranty that does cover burn in.

Got the plan and used it on a computer that got damaged by water spill by my kid. They allow you to replace it or get money back.

Having your items protected is very important to have.

Haven't had to use it yet but love the fact that If anything goes wrong they will come to me not the other way around

My last TV had issues and thank goodness I had the protection plan. My TV had to be replaced. It was done quickly and the people were professional and well trained.

Great Service! Nick and Gordon were professional installers. Quick install and answered all questions. Thank you for the great service! Love the set-up and look of it. I would recommend to everyone.

Everything was great. Looks good. Sounds good. Quality is good

Offers a great peace of mind. The cost far outweighs the cost of replacing a tv that needs replacement.

I've had several scenarios where an item I bought conked out a year and a half after purchase. They were able to just go ahead and swap it out and or give me store credit for what I paid, if they didn't have it in stock.

Best coverage ever, hassle-free. If they can't fix it they will replace it.

I bought it for my tv, but when I had problem with my tv display they refused to fix it saying that there’s a physical damage; however there were absolutely no physical damage at all and it was like new. They told me even though there’s no visible damage but it is considered physical damage. I just wasted my money buying geek squad protection

Overall a great deal. if it breaks within the time they will fix it. so glad i got this it has saved me so much trouble

Terrific and easy to set up...added a roku and we are in business...works great with xbox as well

Haven't had to use this service (thank God), but is worth the price. Be sure to check the item you buy it with does not already have a warranty! Best Buy loves to sucker you into this when you don't even need it on certain items.

I always get a protection plan for any big ticket items. You never know what can go wrong. They are usually good at repairing or replacing items when things go bad.

Love the service I receive when I need help from Geek squad

Got the warranty in case it breaks haven’t had to use it yet