Customer Ratings & Reviews

I’ve never had to use this service and hope I never do which is why I buy Samsung products.

My tv went out and the service allowed me to replace it with a new equivalent tv. They were very professional and efficient in solving my problem. I would recommend especially if are buying a expensive item.

I've always said make sure you get the protection plan on your devices I trust me when I tell you even though it could be a little expensive for to be cheap but it's definitely worth it in a covers pretty much everything if something happens with it

Geek Squad service I can't really rate it as either good or bad because I haven't had the need to use it yet and I hope I don't have to use it, but it gives me peace of mind to have it for when the time comes. I hope they don't disappoint me.

With these high tech TVs it's possible this type of coverage will come in handy, it sure did for a previous 70inch Sharp Aquos TV that I had to return. I now have this coverage for 2 recent large screen purchases. I would not risk a purchase now without it

Haven’t had the opportunity to use it yet but I’m sure they are reliable

My Protection Plan covered the full cost of a replacement TV when a repair wasn't cost effective.

They do a super job in repairing any device you purchase with protection and its safer to buy it as insurance instead of paying a full price down the line. I would highly recommend this product!

havent had to use it product is excellent but if i do need to use it im sure ill have no issues

Has been there to help at all troubling parts of setup, or any issues with my product.

Haven't had any reason to contact them yet but it's nice to know im fully covered

Happy I added this protection to my LG OLED TV. It just provides me peace of mind, in case something happens to my tv. Worth it when you have a higher end tv.

called them to resolve a tv sold to me with missing internal hardware. they refused to help. tell your floor salesmen to stop telling customers "anything that happens to the tv, unless you hit it with a sledge hammer, it is covered" if they don't even help with a broken tv is sold. 0 accountability

They are the best when needed for service or over the phone.

Everything works well and I will refer anyone to Best Buy for your electronics

WITH SO MUCH TECHNOLOGY IN TODAY'S PRODUCTS, IT ONLY MAKES SENSE TO PROTECT YOUR INVESTMENTS. THE GEEK SQUAD SERVICE PLANS, PROVIDE YOU WITH A PIECE OF MIND THAT YOUR INVESTMENT IS PROTECTED!!!

Bought the additional voluntary protection plan for 2 years. Definitely a good value. Now I hope I don’t have to use it.

love that we got this with our TV! Great if we need it and good customer service!

The 2 men that delivered the freezer took it from the Box bring it into the house set it up open the Freezer set all the racks in everything was perfect 2 great service man they even took the empty Box..

worth every penny. had these warranties before and the geek squad are great peeps