Customer Ratings & Reviews

They were great for setting up my mom's t v And it's big enough for her to see

Seamless replacement. I had a warrantee issue. They suggested an alternate brand.

The geek squad is always so helpful and knowledgeable. They are also very friendly.

Geek Squad Protection worked out for me in the past. This is why I bought it again.

Very worth it for any issues that may occur and as well they full refund it if you decide to return the product!

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

Surround quality and bass are amazing. Mightve gotten too much volume for our house

I do buy protection for all my entertainment equipment from Best Buy, you never know when and what may happen. The service for the 2 year protection contract is "just being prepared", in case the unknown occurs. I was so relieved when my PC had virus and the GEEk Squad fixed it up a couple of years ago. The service is at an affordable price too!

Love the geek squad protection, any time I have an issue which is rare they are on top of things to resolve our problems. We have had geek squad protection on everything we have bought.

Haven't had to use this service yet because my sony tv boke within the first year.

Feels nice to have geek squad protection! Would recommend!

I highly recommend getting the extra warranty on your TV. I’m only had to use it once and they were so kind and fast in trying to fix/replace my broken TV. I ALWAYS get the extra warranty now.

I plan on keeping the Samsung 40" TV I purchased for many years and realize that most electronic equipment problems occur in the first 2 years of active life. I will be covered for that period and I do know that the GEEK SQUAD will have my back.

Did not need to use this but having Geek Squad in my back pocket is a lifesaver

Awesome coverage plans are offered by Best Buy for TVs that cover so much more than any other store. If you're buying an OLED television, buying from here with insurance is a no brainer.

I don’t know what I would do without this protection plan. I have personally used it before and it’s true hassle free protection. Best Buy is there to help or replace If needed. That simple.

Purchased the 5 year warranty with a tv that was given to my mother in law. Just another gift to let her know that in case anything happens that the tv will be taken care of. Have not used it hopefully we won't have to use it.

Great to have the extra warranty, gives you a little peace of mind knowing it's there.

100% RECOMMENDED. this back up helps in many ways support tech and on value added to your equipment.

Was simple decisions to add protection on tv. Don't know if will need, ever, we see. Had protection on a tv (plasma) a couple of years ago. Geed squad replaced with great speed, I just had to pick new TV they try very hard to make it right