Customer Ratings & Reviews

I would hope I never need to use the geek squad The TCL TV I purchased seems to work fine

Amazing tv and picture!!! Bright for a oled. I’ve had a mini led from Samsung and this is still superior to even mini led. My ps5 games look amazing. Even regular cable tv the details are just amazing. I have a bright living room and this still works great. Love it!!!

I had the Geek Squad warranty. I had an issue i made the call to them with in 2 days they came by diagnosed the problem as a bad mother board . I was told the geek squad service would replace it at no cost . They contacted me within a day & schuled an exchange day . It took about 6 days from start to finish they picked up & delivered the new . All in all its worth it .

The agents came out to my house and diagnosed the tv within a minute. Very quick and easy process.

I always buy the protection. I have used it in the past and they are very helpful.

Professional courteous people. Set up everything for me and answered all questions!

My interactions were very limited. My TV broke in a freak lighter throwing accident literally a week after I purchased it. I bought a 2 year protection plan. Now, I understand that I'm to blame, best but wasnt throwing a lighter to his friend .... missing horribly. However, I was told that basically the TV was trash. I was better off throwing it away. There's nothing that could be done and to just buy a new TV. My protection plan was a waste of money imo. Threw the TV away after 5 months since I couldn't find a place to fix it. Overall, I can only blame myself.... but I can also say that my fear of making a large purchase that wasn't insured ended up being a reality even though I was convinced into buying insurance. See what I'm saying?

Only place i buy my electronics.. just make sure to get the warranty

TV got here safe and sound without any breaks in the display.

Happy that I purchased he Geek Squad, now a days you can never tell when your appliances will go hey wire and it's always a good to have peace of mind knowing that paying for the extended service will help you if you ever need it. I make it a habit to get the Geek Protection for all my purchases at Best Buy, so far it has been one of the best decisions I have made along with the great purchases I have also made. There is no where else to go for service like Best Buy or selection for what you are looking for.

Solid and straight forward warranty. Cant go wrong with coverage

I was happy to purchase it because it came in handy when my TV started turning off by itself it was replaced seamlessly and the person at The geek squad was the next exceptional at his customer serviceability even though the manager of the store was rude to me

My son's tv went blank a year after purchasing it. I bought the 5 year warranty for the tv. I called geek squad and they told me that tv was not in stock. So they upgraded me to the next best tv available. Three days later the tv was delivered and they took the old tv back with them. Service was on point.

It is worth buying the extended warranty. Several times it has paid off by replacing an item.

Purchasing Geek Squad is the best investment that I have ever made. Well worth the money. Geek Squad replaced a TV and dishwasher that went bad.

They friendly and were very good about trying to help, but had to send off the tv anyway. Getting the appointment with them wasn't an easy task though

Get one. Had a Sharp TV several years ago. It started to die about 2 months before my extended warranty expired. Best Buy sent a technician to my home and when he found that he couldn't replace a defective part, BB refunded my original purchase price and even prorated what was left on the warranty.

Ordered TV online and was ready to pick up not long after. Wish it could have been delivered but my area is out of range. Great and fast service. Greensboro. Helped load TV.

I buy the geek squad warranty when it makes the most sense, usually when I spend a significant amount of money, and the manufacturer warranty is only one year.

This agent mounted my TV and connected perfectly.