Customer Ratings & Reviews

Excellent service, the TV had a problem and they come to your house for any TV over a certain size. The person was clean, polite and neat. They took the back off and could see there was no funny business, don't try and fool these people they know what they are doing. The code came up that the TV was NOT ECONOMICALLY VIABLE TO REPAIR so i was given credit for the amount i paid towards any new TV at Best Buy. Ever since then i get a warranty with everything i purchase at Best Buy.

I feel the folks at Geek Squad are patient, kind, and professional whether I contact them day or night. Most of the time we get the issue resolved online. There has been only 2 times where they said I needed to bring it in to the store. I believe it has been worth the fee because I live in a rural area and it is a 30 mile drive from my town to my Best Buy store.

So like any product warranty you wont use it if you buy it. Or? I buy these warranties with things I don't want to carry back or printers so if the ink cartridge explodes. The only bad thing about these warranties is that one of the years runs concurrent with the manufacturer warranty so you don't get the true amout of warranty you are paying for. nice thing is that if something happens just take it back and throw it up on the counter.

I am pleased with the service and support that I received from Best Buy geek squad and their customer support service….

I AM SO HAPPY WITH THE NEW TV. THE GEEK SQUAD WENT ABOVE AND BEYOND SETTING UP THE EQUIPMENT. I AM VERY HAPPY WITH THEM AND WOULD RECCOMENT THEM TO EVERYONE. I WILL ALWYS SHOP AT BEST BUY.

Received brand new 75 inch Samsung TV with no delivery defects. Also received my purchase in anquick and timely manner. My new television produces a clear and ceisp picture with perfect smart app capabilities. I would highly suggest this product to anyone looking for a new television and for an affordable price.

I bought this extended warranty for a tv that I purchsed for my father. Good piece of mind knowing that he has a 5 year warranty instead of one year that the manufacturer gives you.

These warranties are excellent as they are serviced by geek squad which is part of best buy, not a third party which might not respond

Haven’t had to use it yet but it gives me a peace of mind knowing my product will be taken care of.

Great for peace of mind, doesn't cover physical damage, wish there was an option for damage coverage on tvs at Best Buy

Fast and quick at getting me set up and working! Everyone is helpful and knowledgeable to answer your questions. Highly recommend!

One of the best things I love about Best buy is their protection plan. They are great

Worth it especially since appliances are but built to last anymore

Geek squad is there when you need them and hopefully we will never have a problem

The 2-Year Standard Geek Squad Protection is a very important addition to any appliance or electronic purchase you make at Best Buy. It gives you the added confidence that should any problem arise with the item, you know that the Best But Geek Squad team is there to assist & rectify any problem with your product. It is a very good addition to any purchase you make both for yourself or for items purchased as gifts.

Agents were very helpful in helping me find my product and made sure everything went smoothly.

Did a awesome job setting me up, and very polite and knowledgeable

Havent needed this for anything i own but im definitely glad i have them as potential help for when and if s problem arises. Either way i have used them for non purchased items and they always do great work. Id definitely use them for electronics in the future anytime

Geek squad helped me get a new tv after the first on broke within a couple months, glad I paid extra for the insurance

Well be a great warrenty once Sansung manufacturers expires in a year.