Customer Ratings & Reviews

With this protection I feel very comfortable with all my kids around the products that I purchased

It’s always good to have protection, especially in any case

I hav conected my device for myself it s almost one year since i got it, it's great,,......

Love the service privided at my local store. They always help assist with my needs!

Good for all the things that might happen, replace or repair

I have used the warranty twice. I received excellent guidance and help each time. Service was on time and professional.

Hoping this gives protection if we need it for Tv.

A warranty that you want to have, security if you have a problem they will address quickly if there's a problem but I never had any problems with Samsung TVs.

This the best low budget tv you can find on the market. I definitely will want this tv in a bigger size one day.

Pretty good price for 5 years of protection. Cant complain

Absolutely required to get the warranty. Better be safe.

Awesome squad mate for everything to do with fixing

Great peace of mind for any high value purchase. Super easy to use through the website or app.

It was a bit rough I was passed off a few times and given someone cell phone to contact for repair/replacement.

The warrant is a great to have you know you are well protected

Geek squad protection plan is the main reason I purchase my electronics at Best Buy. Geek squads provides great service and quick solutions.

I hooked it up myself but I like the idea that Geek Squad will fix the TV for 5 years if anything goes wrong with it.

THIS IS NOT A GEEK SQUAD REVIEW!!! THEY DID NOT INSTALL. After I found where the A/C in was (never even addressed in the install sheet), the TV has a great picture and almost everything seems to work just fine. The extras are super. The only negative thing is that (unless there is more hidden information) when I plug in the "Audio Out" to another device, it bypasses the TV's sound. I didn't downgrade the rating, but if not something I can fix, doesn't detract form the overall score for the unit.

If you buy a television or anything over 200 bucks I would definitely recommend getting a protection plan because without it. It's like throwing your money out the window, there are so many different manufacturers making products now you just don't know if your product will be any good or last. So I definitely recommend getting a protection plan.

I purchased a protection plan along with a TV purchase to ensure I had a working and functional TV for at least 5 years. The purchased TV was the high end of the brand at the time and we've enjoyed it. Unfortunately I cannot say the same regarding the protection plan. In my first year, we ran into issues with the TV. It was under manufacturers warranty, so they covered a motherboard replacement. Within a few weeks of the manufacturers warranty ending, ran into more issues with the TV. This is the reason I purchased the protection plan and thought I was covered. It was easy getting someone out to inspect and determine another motherboard replacement was needed. That was during my last week of my remote job. I have since started a new job that's 45mins away. I communicated this and the technician said it wasn't a problem and scheduled a Saturday appointment. The date rolls around and no communication from Best Buy all day. I call and am told no agent was assigned and would escalate my issue. It cascaded downhill more and more from here. I had a total of 5 escalations and >12 interactions with Best Buy customer service via chat, call, and in store. Then I'm finally told by someone at corporate that they don't have Saturday appointments in my area and said I should take PTO. It's a new job that I haven't received any PTO yet, so the rep was basically putting me in position to call out sick and hurt my reputation and employment status with this employer. I ask about options like exchanging or returning for store credit and was told that's not an option because they haven't gotten a chance to fix it. They won't work with you for Saturday appointments. So I've been stuck with a malfunctioning TV for months and am told my only option was to mail a complaint to corporate. I mailed a letter to corporate and still haven't received any type of communication. I've been a long time customer of Best Buy. Very disappointed by this situation and I feel cheated being stuck with a malfunctioning TV. Why would I ever shop at Best Buy again after an experience like this?