Customer Ratings & Reviews

Fast and quick at getting me set up and working! Everyone is helpful and knowledgeable to answer your questions. Highly recommend!

Geek squad protection plan is the main reason I purchase my electronics at Best Buy. Geek squads provides great service and quick solutions.

Great value to have for a item of electronics for your house

I think the Geek are the best cause they help you in a lot of ways they make sure you are protected and you feel so happy because they look into everything. PS that's why I recommend the Geek group as well cause they take care of you to the best of knowledge to help you .

Purchased an OLED tv and I would be lying if I didn’t feel nervous about encountering any issues. Such as power surge issues, burn-in, dead pixels etc. I usually lose power at my house during a heavy storm and living in Florida we get those quite often. So that is a big concern for me and of course the possibility of burn-in. I doubt my tv usage would cause burn-in early on but the peace of mind is worth it. I’d highly recommend geek squad protection

These warranties are 100% worth the money! I bought a Sony A9G in 11/2020 and it died 11/2022, because of the warranty Best Buy gave me $1800 for the A9G, $100 less than I paid 2 years ago, plus I got to keep my A9G despite its pixel issue. I put the money towards the A95K and bought another 5 year warranty! If you spend $2000+ on a tv, it’s worth it.

This is an amazing TV. The included Alexa feature makes the entertainment experience even better. I can just tell Alexa to turn on the TV without having to go get the remote. The quality of the image is amazing and the sound too.

The salesman at Best Buy in Germantown (Mr. G..." ) was very helpful, knowledgeable, and patient with me. He took time to explain the importance of purchasing a warranty for my 24 " televisions. I did purchase three warrantees. I appreciate his assistance and would definitely recommend him to also help my friends and colleagues with purchasing items at Best Buy..

my tv was 40 days old and the hdmi ports burned out , made a call and got a repair person out the next week

We bought the 5-Yr warranty from Best Buy for our 55-in TV. We had a problem about 2 years later which was fully covered by the plan. We had a pixel issue about 5 months later which couldn't be fixed. Best Buy replaced the TV with the newest version for no charge at all. They even delivered it to my house and picked up on the old one! I will be buying the plan again.

Great tv appreciate Best Buy for amazing deal and service with awesome support

Great service-I always get this with my purchases. I’ve NEVER had an issue. They even gave me credit on an item that was discontinued but still within warranty-wow!

It’s nice to have a piece of mind that I have warranty over the TV and I did at first didn’t want to get it and then I decided against that and got it anyways and they just easily approved it so I like that that I don’t have to do a bunch of paperwork to do it

Have had to use this protection twice and both times was a pleasant experience, I believe it is better to have the protection and not need it than to need it and not have it, honestly I can recommend getting the extended warranty, without hesitation

Geek Squad service is a super value - I have used it for repair or replacement many times over the years. It pays for itself in the long run. I never buy a major appliance or electronics without it. And only Best Buy has the Best Buy Geek Squad service. It is one of the main reasons I buy from Best Buy.

We bought a Roku 65” TV plus the 5 yr Geek Squad coverage. We have used Geek Squad in the past on our computer and they fixed it plus retrieved my photos. I highly recommend Geek Squad

I am satisfy with warranty service. Really help me a lot with the gift card as credit.

I am pleased with the service and support that I received from Best Buy geek squad and their customer support service….

Needed to protect my purchase! I haven’t needed to use the service but glad to have it!

Great for peace of mind, doesn't cover physical damage, wish there was an option for damage coverage on tvs at Best Buy