Customer Ratings & Reviews

the geek squad plan has always been a reliable investment when my tech goes down

I buy from Best Buy even if I have to pay a little more because of their protection plan. I feel more at ease with the geeks than alot of the other retailers, plus the product normally outlast the warranty, but I get it just in case for big ticket items.

I have purchased this protection for the last few years for my peace of mind. I've used them a few times, they installed my hardwired Ring doorbell, backyard Ring camera with the solar panel, over the range microwave, etc. All done well and professionally. Although I don't use them much, it's better to have them and not need them, than to need them and now have to pay out of pocket full charge.

Always always get the extended warranty you never know what can happen and bestbuys always come through.

My mom love this offer because in case the television stop working she can get a replacement for the television the wall mount

I purchase warranty for almost everything I buy I think I only used it a few times before. During this pandemic it seems like everything started breaking down. A set of gaming headphones, sound bar and a tv luckily everything was under Geek Squad. When I took these items to them I had no problem getting replacements all the products. That means for me I still will be purchasing from Geek Squad 5 stars.

Invested in a TV protection plan! Well worth just in case!

I have not needed the geek squad for this purchase and hopefully I wont but i have in the past and it was helpful.

Very good quality tv and the 65” fit out layout nicely. Tv remote is a little slow or maybe its the UI but I use apple tv so I dont have to deal with that too much. It does have shortcut buttons for netflix, prime video and disney+ on the remote which is nice. It only has two hdmi ports which sucks for a big tv

Fast and easy and on time gʻgggggggggggggggggggggggg

Customer service has been nothing but the best! They have been quick and helped by answering all of my questions.

This was purchased to protect my investment. I love having protection just in case something happens

Quality and price is amazing, will always do business with Best Buy, looking forward for a desk top computer system for December time frame.

I've used this service to install my TV brackets to hang my TV and set up my surround sound. Awesome job guys.

I don't recall buying this protection in August 2020. But I have bought the Geek Squad protection several times before and am very very happy I did. Service is always professional and helpful, although the line and wait was long one time. It is a risk/reward calculation - is the coverage likely to be needed. Like other insurance, you never know - but when needed, it is worth the cost.

Excellent service even when facing complicated account issues (I have two accounts and the protection and television ended up on different places.) My original television couldn't be fixed so they issued me store credit to put towards a new one. Definitely worth the money.

Great customer service and very helpful. They suggested upgrade printer with newer technology for Bluetooth to print from phone

Coooolllllllllllllllllllllllllllllllllllllllllllll!

ALWAYS BUY FOR ADDITIONAL COVERAGE. I did not like that my purchased warranty outsourced my repair to a NON-Geek Squad company. They picked up and returned my television and the problem persisted. After I complained to GEEK SQUAD I received a call back they diagnosed the tv over the phone and I was instructed to return the television to Best Buy for a refund at the current listed price.

I enjoy the services that come with this quality.And I would really recommend it..