Customer Ratings & Reviews

Great protection plan with a good price for 5 years.

Best buy is easy to buy from good products in store very friendly help!

Love the ability to purchase this for peace of mind!

Great tv for the price i paid for it. Super clear picture and they took great care of me at the store after rhe first tv showed up at my house with a shattered display. Best buy ahs always been great to me.

Usually I stay away from warranties; however, Geek Squad warranties are the exception. Highly recommend spending the coin if you are buying something expensive.

This a great product. I have had it for years now and cannot complain at all. Highly recommended.

How do use it once for a completely different product and they took care of everything without hassle!

Great product to have for those expensive items! Unfortunately we had to us it numerous times for our 70 in. 4K t.v. and had to swap out for a new set in just 4 months. With a bit of back and forth, was able to get the warranty prorated and transferred to the new set. Otherwise, the warranty is considered fulfilled once a new set comes into play. This part of the policy I do not agree with. Even so, I would still recommend it

We had a 5-yr plan w/ our previous TV and it really paid off when it went out and was unrepairable. Thank goodness we purchased the plan. Customer Service staff was so helpful, the GQ was awesome and BB has earned a customer for life.

TV was pricy but has a great picture and works just fine. I wanted to hook up RCA stereo jacks from my stereo and this TV would do it by use of the ear phone jack. Many of the new TV's won't let you connect RCA jacks but Sony does! Streaming TV shows and 1080 or better cable look fantastic! The only thing I was disappointed about was it went on sale the day after I was eligible for price match. Literally went on sale the next day that would have saved me $50.00.

Exellent! So glad I did this. Pros fast, came out and diagnosed within a week, replaced my tv great customer service stateside. WELL worth the cost. Cons call center transferred overseas dropped calls twice after long wait times. Couldnt purchase protection plan over the phone for replacement had to go into Best Buys store to repurchase.

Geek Squad 5 years plan save my bacon on TV’s twice now, it’s a must have for any owners purchasing at Best Buy.

Guest services is always amazing over the phone and in person at the store. Using geek squad and making claims for warranties was made to be a smooth transaction for sure! Additionally the total tech membership is so worth every penny!

I know people look at warranties as a way for companies to gain more money from you, but I am a BIG fan of Best Buy's warranties. For one, why would you spend hundreds of dollars on a product and not cover it? You don't buy a car and not get insurance? I've had great luck with ALL of my electronics (knock on wood) but I still don't want to risk it. If I spend hundreds of dollars on a product, its an investment that I want to make sure is covered.

Geek Squad is also there to help and assist you with anything you need for any device

I really appreciate the added protection. I live in Boston and my condo is rented in FL. Knowing that I have someone to call and get things fixed for my tenants locally is a real benefit.

If you buy electronics that are more than 1000 dollars, you should have this protection. I have used it twice and it was easy to get a replacement both times. Figure after a year, the television you had will be outdated and if something happens, you will get something that is comparable.

Whenever I tried to use it it very good and i really do

So I mainly purchased this so I could get a warranty and let professionals install our ridiculously expensive entertainment system. Well we have had nothing but issues. So... had to get a replacement TV (Sony - 85" Class X950G), wifi disabled completely, fine whatever. They reinstalled the new one, cool. Definitive speakers (High-Performance 10" 3-way Tower Speaker) constantly pop even when the TV is not even on. Our Logitech remote (Harmony Elite) has issues switching inputs/devices almost every single time we use it. Only when using the smart TV apps it randomly shuts off with the Receiver (Pioneer - Elite 9.2-Ch). Geek squad has been out twice since installation, can't figure out why the smart tv/receiver turns off by itself, can't figure out why speakers always pop, and did absolutely nothing to the smart remote... still have all the same issues over 6 months later. Wife wants to return everything back if we could.

Definitely worth the couple bucks to ensure any electronic that you pay $60+ for is covered. Never know when you might get one with a shorter lifespan than others and this makes that a non-issue! Have used it once before and they make it trouble free