Customer Ratings & Reviews

Great people to give advice and help you out in anyway

Geek Squad and Total Tech with Best Buy are a must have. I have had Geek Squad provide the following services: desktop/laptop setup, laptap "wiping", laptop key board replacement, Virus cleanup, and troubleshooting. You should not pass on the support packages.

I've purchased this service since buying my 1st computer 15 years ago and renewed constantly because at my age I don't understand nor do I have the knowledge to figure out my 'BooBoo's without the help from Geek Squad...Thank You Geek Squad!

Great service. Had previously purchased on my 3 year old tv which Geek Squad could not repair. Offered a new tv to replace the old tv at no extra cost. Needless to say as the previous 5 year warranty was on the old tv, I purchased a new 5 year warranty on my new tv.

Absolute garbage OS. Won’t connect using Ethernet using a 1Gbps fiber connection. Won’t stay connected on Wi-Fi 6 mesh. Can’t login using TV or app. Won’t update apps because they’re not installed but they’re also installed by default? Can’t add tv as a device because my email is already registered to the device? Replacing with Sony. $4.5k piece of garbage.

I would recommend this for any led or lcd tv. As time progresses single pixels may go out (has happened to me) and the entire panel will have to be replaced. This becomes expensive and after time passes they will just fulfill your warrantee on the tv because the panels are not made any more. I had a pixel go out and it drove me crazy having a white spec on the screen. Ultimately it's up to you however.

Always great help when something goes wrong and easier fixing than by myself lol

Perfect service to give peace of mind for purchases!

Never had to use it so can't say if it's good or not can't give and opinion

Definitely worth for TV, I feel most TV's get in to some sort of problem after 3 years, better to have 5 years geek squad coverage for TVs! My last TV broke after 4 years (screen issue!) GS return was little dragged, but at the end, we have been returned full purchase value.

Always good to have protection behind your back. Easy to pay and apply protection.

Love the peace of mind that comes with Geek Squad. We always add it to purchases that we make that we know will be used daily incase something happens.

I don’t remember what this geek squad is for but it’s always good

Absolutely the best aftermarket warranty program you can get. I have had to call on them several times with faulty TVs (especially Samsungs) and they stepped up and replaced the faulty units quickly and without any hassles.

For a television of this value, it made total sense to opt for the Geek Squad service. It gives me peace of mind knowing that I am completely covered for most things that can go wrong.

The geek squad , is a must have ! They are fast a reliable ! You gotta love them

Delivery was like a white glove service. They were on time exactly what I was told. We had a cart for them to use, but they carried it to my room. It was not their first rodeo.

Great buy! I've used it twice already to troubleshoot problems with my computer since I purchased it. It turned out to be my hard drive and got free repairs, only having to buy the hardware. They were able to retrieve all of my data and transfer it to the new drive.

I would never purchase any electronics without the Geek Squad service. It gives me the peace of mind that I will not be alone if or when problems arise.

Well, I haven’t had the need to use the service as yet, but when I do I will be expecting to be satisfied.