Customer Ratings & Reviews

love the tv! has been working perfectly since i got my hands on it

High end tv’s are expensive and I have had bad luck with other brands high end tv and want to protect my investment. I will be sad for waisting the money if in 5 years nothing goes wrong but I would cry if I have spent another 2500 on a tv and it breaks in 2 years with no coverage. Protection well worth it

Worth it! Changed my TV three times in three years due to normal wear and tear. For each replacement did not have to pay more $100 for my new TV (each a different brand). Never get a TV without this warranty.

Haven’t had to use it yet, but we love geek squad!

Def good to have geek Squad Protection for my LG C2 42 inch tv

I spent a lot of time reviewing TVs for my living room and was hesitant about the 4K "hoopla"... well that "hoopla" was gone when I was finally able to watch 4K content on the TV at home. Wow. Great picture and pretty good sound from stock speakers. It's got all the features you want and need at this time. Great value for the money.

Had a small problem, getting my TV to set up, they came out and helped with the final installation! Same day even!

I am glad I purchased the warranty. It’s so much easier to deal with Best But for their great products and services. I don’t anticipate needing it because the TV is great but I’m glad I have it if it’s needed. It was a very reasonable price.

Usable and easy to apply it to get the help that you need. Just remember that it is concurrent with a manufacturer warranty.

We live in the boonies in the summer, travel around in our motor home and live in the south in the winter. I love that I can call in any time and as much as I want and they can remotely go in to clean it up or fix most any thing. Unless it is a hardware problem. Well worth the money. Plus, it covers 3 computers.

It’s always nice to have that extra peace of mind for any of life’s unecpected moments. 5 years is definitely worth the extra cost.

Love buying the open box items which saves me money. Therefore I use some of that savings to purchase the extended warrantees. Never had to use one yet, But as long as I do not have to spend my own money, I believe it is well worth it.

Love buying the open box items which saves me money. Therefore I use some of that savings to purchase the extended warrantees. Never had to use one yet, But as long as I do not have to spend my own money, I believe it is well worth it.

It was not very expensive to add the extra warranty.

An amazing service and I have used this particular service multiple times through my many years being a Best Buy customer. It is worth it every time I purchase a new item to always have that piece of mind knowing Best Buy is backing my purchase.

An amazing service and I have used this particular service multiple times through my many years being a Best Buy customer. It is worth it every time I purchase a new item to always have that piece of mind knowing Best Buy is backing my purchase.

I really like the Explorer service because I haven't had a bad experience with it yet as always worked out any issues that I came across great service that's always there the answer questions and give you help on your product

TV has stopped working again for a second time. Will not start again for no apparent reason now. The cable modem appears to be functioning normally, but the TV will not light up or produce any picture or sound. What am I to do to restore TV service? Your record will show this occurred before. We need a resolution soon. Thank you for your attention.

I am technologically illiterate and I have to go to the Geek Squad many times to ask what they probably feel are stupid questions. They are always polite and help me with my problems. I go to the Gravios Bluffs store in St. Louis and they usually fix my problem right in front of me while I wait.

There shouldn’t be a $200.00 installation fee and should be set up to use 1 remote for the price of the tv”