Customer Ratings & Reviews

Never had an issue with geek squad fixing or replacing a product.

Enrolling in the 5‑Year Standard Geek Squad Protection was one of the best decisions I’ve made for my electronics. It offers comprehensive coverage against accidental damage, power surges, and mechanical failures—giving me complete peace of mind. When I had an issue, the support team was responsive and helpful, and the repair process was fast and smooth. The extended coverage duration feels well worth the investment, especially for high-ticket devices like TVs and laptops. Zero deductibles, easy claims, and expert repairs make this protection plan a standout value. Highly recommend for anyone looking to safeguard their tech long‑term.

10/10 GET IT best size best quantity futures are so good

Normally have had Samsungs for picture quality, or Vizio for long-life and durability but both no longer offered as much "bang for the buck" as this TCL QLED Fire TV did. I was a little concerned the low price would mean compromise, but it didn't. The picture quality is exceptional. (As great as other high-priced TVs? No. But noticeable difference? No.) I enjoy pleasant visuals for all types of viewing and viewing conditions. It has more ports/useful ports than the competitors. (And this model still has the FireTV OS which is what I wanted for my home network.) And the other nice thing is that I did NOT NEED to purchase a sound bar. I'll admit, my living room is not spacious. If it was, I would consider adding a nice sound system. But the Dolby ATMOS audio is more than sufficient for movies, music, and everyday viewing. I've had the TV for 2 months and am so glad I stepped out of my comfort zone to try a TCL.

Even though the prices were a lot less now, they still replaced my defective TV.

Geek squad protection is great for any product you purchased at Best Buy great way to protect your product and protect your money

I just bought the TV so I haven’t had a chance to use this. But the TV is working great. I know I’ll never get no $400 gift card, but I’ll still submit the review.

The best of the best since you forget for a while that the TV fails you since with the extended warranty it is the best

Geek Squad will be there whenever they are called. Great service!

The 2-Year Standard Geek Squad Protection offers solid peace of mind for electronics purchases, covering unexpected failures beyond the manufacturer warranty. Service is easy to access through Best Buy, with in-store support and straightforward claims. It’s not cheap and won’t cover accidental damage, but for higher-value devices, it’s a reasonable add-on to reduce repair risk.

If you buy any electronics (tv’s, consoles, etc.) always get the GSP! I’ve had to replace several TVs and it’s easy to work with them when they went bad. If you get an Insignia tv, get the 2 year plan, because they’ll go bad before the name brands. Get the 5 yr for LG, Sony, Samsung, etc. because their made better and should make it past the 2 year mark.

Peace of mind, knowing product protected hassle free

Absolutely love! My tv broke down at almost 5 years brought it in and got my full refund! Definitely worth it!

It is what it is. It’s better to have one then to not especially if your TV crapped out on you.

Not sure how to rate something I haven't used yet and hopefully never have to use.

The 2 year protection really saved me when our tv screen accidentally got shattered in a spot from a glass bottle. They replaced my tv no problem and even helped me load it into my vehicle

They have their own technicians, and parts are far more expensive than the cost of a plan if you need a repair

I got the 5-Year Standard Geek Squad Protection because the protection that comes with being a member doesn't cover parts and it's an expensive top-of-the-line TV. I've purchased this before with my older TV and needed to be fixed before the 5 years were up. They sent someone to make sure it was broken, and within an hour, got a credit for a new TV. Best deal ever if you're buying an expensive TV. Futureproof!

Well worth the price incase anything breaks when putting together

The color mixing function on my 4 year old Samsung 50" 4K set suddenly went haywire one day when I turned it on. (Way too much red.) I noticed I only had a few weeks left on my 4 year protection plan, and they don't renew them beyond that time. The Geek Squad agent over the phone ordered parts including 2 different circuit boards to have on hand for the service techs on the assigned repair date. They came out & replaced a panel and tested the set, but that panel (or the main screen) failed after a few weeks. I again phoned in, and the telephone representative, after some helpful discussion, referred me to a very friendly, helpful replacement representative, who promptly offered to order me (at NO COST) a closest equivalent 55" model, since the older set was not worth more repair and didn't have a good direct replacement. She gave me a current dollar value, and said I could also choose any set I wished, just paying for any difference in price for any upgrade I chose. When I studied the spec sheets online, I noticed the old one had 4 HDMI inputs (I had 3 connected items) and the new suggested model only had 2 HDMI inputs. I noticed online the same model they suggested was available in a 58" screen size for $80 more, with 3 HDMI inputs. When I called them back and explained my dilemma, the rep checked out the specs, and immediately agreed, again at NO COST (that was a surprise), to upgrade me to the 58" size, and deliver it free, and pick up the old one. I also wished to purchase the maximum 5 year Geek Squad Protection on the new set, for only $89, which the agent agreed on. They handled everything on the phone quickly and even advised me that I had a $10 Rewards credit, and applied it to this purchase. Two days later, the delivery team delivered the new set and took the old one. I could not have asked for better, more friendly and helpful service from all involved. Well done, Best Buy and Geek Squad!