Customer Ratings & Reviews

My first purchase of Geek Squad services! The technician who assisted me in store was courteous and helpful. I am looking forward to having this coverage for my electronic devices!

Agents mounted my tv in a few minutes and have lasted intact for the past months. No complaints from me - Thanks

The agents were great! The know a lot about how to mount your tv with no problems.

Awesome quality service happy to have Best Buy by my side keep the good work up !! Love you guys

If they cover like the last warranty plan, I'll be happy (if I need it)

The employees answered all my questions and made sure I was taken care of.

I was very satisfied with the additional coverage offered at a reasonable price to me in store when I purchased my vizio television. I highly recommend the additional coverage to ensure your tv is protected against product defect or failure.

Best warranty for TV's (covers burn-in). Only downside is that the price of the warranty is based on the TV's purchase price. I was unable to get a price adjustment on the warranty, even after getting a price adjustment on the TV (TV went on sale during my return/exchange period)

This was my most valuable purchase yet at Best Buy. I couldn’t have gotten a better deal elsewhere. I got the 5yr plan on top of it!

The last tv we got outlived the warranty by just a few months, always go with the longer plan. No regrets

They are really friendly and helpful, love their costumer services

I always purchase insurance on all my items. I love the fact that I can get to my local Best Buy and get the help asap. I've used Geek Squad and they definitely helped me with all my questions and guide me on replacements when needed.

Always a a good idea to have some extra security in case life happens.

The Geek Squad has been there for every and any problem I have had with any purchase from Best Buy. It is easy to make an appointment with them and they always meet the scheduled time.

I hope I don't have to use it, I'm happy with my product and I wouldn't like it to be damaged even if the insurance is good

Hopefully I don’t have to use the service but for peace of mind it is so worth having since it’s so expensive to do any repair work these days Best Buy is always I did buy their products and the service has been

Excellent insurance for a product. I go to them outside of product purchase too. Always quick, knowledgeable, professional and kind.

Renewed for replacement TV. Based on prior experience I won't be disappointed if this one fails.

Every time I have to call the Geek Squad on a warranty issue I have a hassle. When my Sony TV died after only two years, I was told I would only be given current market value of $1080 for my $1700 TV. Also, that I would not get delivery and installation and as usual I was told I am out of the service area (even though that doesn’t seem to matter when they are selling you the TV and warranty). Lucky for me the store manager agreed that this was ridiculous and got me a replacement TV of equal value and had it delivered and installed. It’s too bad I can’t devide my review into two parts. 1 Star for the terrible Geek Squad phone customer service and five stars for the store manager!

Have used Geek squad protection before and never has an issue.