Customer Ratings & Reviews

Replaced my 11 " Appel Ipad with 13" Apple Ipad that I've been wanting for quite awhile. Just bought yesterday, havent set it up yet but know l will be very satisfied

Fortunately, I haven't had to use the Geek Squad very often over the past 20 years. My purchases have been cameras, lenses & gear, appliances and other electronics (phones, TV's, stereo, computers, etc.) But, when needed I have found them (GS) to be prompt, understanding, accommodating & helpful. I prefer having these services local & convenient. I have used B & H, Amazon, etc. but it always involves shipping and no person-to-person contact.

I recently purchased several items from Best Buy and I couldn’t be happier. Everything is working perfectly and the performance exceeded my expectations. Plus, the price was unbeatable. Highly recommended if you're looking for quality products without breaking the bank.

I purchased the service contract just in case something goes wrong. I had a LG TV for two years prior to this one and had to replace the previous one since it constantly had to be re-set, black screen, etc. The service contract was worth it and the TV was replaced.

Definitely worth the investment must have great value Will purchase again definitely recommend in worth the investment. Great value

I have received top-quality service from the Geek Squad for my two computers this past year. The Geeks are competent, readily available, and very patient and kind! They work with all ages and levels of competence. I am 91 years old, and my Best Buy Premium Yearly Membership (approx. $179.99) is one of the best investments I made!

The technicians were very professional from the get-go. They understood that they couldn’t park in the street because double parking they would’ve got a ticket so they were humble enough to go and park in the back alley which wound up being better. They were very courteous they picked up after themselves. They kept the chitchat to very minimal amongst themselves. They explained everything thoroughly and how the television worked and what to expect.

I purchased a TV in 2016, I also purchased the warranty for it and the representative helping me out told me that it covered accidental damage/handling and that is why I purchased it. I've always been loyal to best buy because of their warranty, I've gotten so many friends to purchase their electronics there because of it. But when I called regarding my TV and the fact that my son tipped it over and it broke the girl (Tania from the phone hub) told me I can call to make an appointment and geek squad would come out, assess the damage and they would give me a call when they would issue my credit/return. I called the 1800number and Joe from recon in Maine literally laughed when I told him and he said "uh no, you're only covered against lightning strikes essentially and manufacturers defects. I promptly told him that I live in Las Vegas and there's a bigger reason to sell warranty that covers heat since lighting (and rain) only happen a few days out of the year. But the entire time he was condescending and giggling. I am VERY dissatisfied and the fact that I got three different answers angers me because I spend a couple hundred on the warranty and it covers nothing essentially. I've purchased EVERY single electronic from Best Buy for the past 15 years and I will no longer shop there. Not only that but I'll voice my opinion on the fact that warranty on the TVs is essentially useless, specially if you live in an arid climate since your representative "Joe" claims it only covers against lightning. Customer service is also a joke, if you call 5 different times and speak to 5 different people then you get 5 different answers. Anger can only begin to express how I feel for wasting my time, money and being fed false hope in the wake of what happened to my TV.

Great service and value. Easy to set up and use. Love it

I was able to purchase my protection the very next day. I don’t know why I didn’t buy it at the same time. However, finding out I could buy it the next day really made me happy so in case you forget, you’re not it’s not too late. It was super easy. They even did it over the phone. Spoke to a human being process was very easy.

Money well spent. Quick service, easy to set an appointment and guys were very professional. Would definitely recommend to friends and family!

Volunteer warranty with Geek Squad haven't used it yet but so far it's pretty good

Great services .....

don't know if it works hope to never use it if I do I guess I'll let ya know

Geek Squad service for my HDTV has been excellent in the past has a 70 Inch that went bad and could not be repaired cause the part was not available, So had to get another 70 inch Replacement from Bestbuy and it went well plus the extended warranty was great help.

BUY THIS, if you live in PR buy this so it protects you from any outages!!!

prior geek squad protection very helpful, always there even though it is usually a wait for help , it is usually worth it

Very friend people helping me. They were understanding of the issues I was having. Resolved my issues faster than they quoted it would take.

I had Jason come over great Tec professionalism to the highest standard don’t think twice if to get membership do it it’s worth every cent and every dollar professionalism

Great coverage for a great price. Very knowledgeable squad