Customer Ratings & Reviews

have not used this yet as the tv is new! Not familiar with their service team.

Have not had to use yet, because the TV is running very well.

Geek squad service are too good from best buy I recommend to everyone.

My Geek Squad agent, Tayson, was on time and knew exactly what he was doing! Great job, Thank you!

The agents are good people who are professional and good at their job.

For my first Oled tv I wanted to get the protection plan to cover myself. Just in case. I like having peace of mind. Best buy is the only place that covers burn in.

Haven't needed to use my warranty yet and I hope I never will but I have used a best buy/geek squad warranty in the past and they always hold up their end of the deal.

A friend had a problem with their new TV and even though it was under warranty for one year, they had to do much of the work of disassembling and rebooking things back up. With the Best Buy plan we will not have todo anything ourselves . Two years was only $60.

Always buy the longest protection plan they have. If your TV gives you any problem they will replace harass free if they can't fix it.

By far my favorite service! They are always nice and helpful. I've just upgraded to Total Memeber

Can not beat bestbuy tv warranty better than factory warranty bestbuy covers burn in. So forget Costco Walmart, sams ..bestbuy is place to purchase oled tv

I know people don't like having to pay extra for warrenties, but I have used them and Best Buy stands behind them if anything goes wrong. Worth the piece of mind. They vary based on the purchase price of the item.

Replacement plan is good to have just in case. I had to use it one time on another purchase and it covers it just like they say. I wouldn’t go without it.

I had a TV that went out and I needed to get it replaced. I called geek squad and they came out and replaced my TV for me so I do recommend getting a protection plan.

They were able to diagnose the problem on the phone and able to come out to fix the problem in 2 days.

Had my Sony TV for 23 month and started going out. So glad I had the Geek Squad coverage. TV is being replaced.

Still haven’t took a chance to experiment how geek squad work, but since I order a big 70in screen smart Samsung tv I realize that I do needed to get insurance on it in case it breaks or it gets damage accidentally.

Great piece of mind for a larger item. I trust best buy's service as much as any other big-box store

Great to use especially when tv whent down. They were really easy to reach

I always feel like a fool when I don’t purchase the geek squad warranty especially after a year goes by and I break whatever it is! It should be law! If it’s over 200 bucks purchase the geek squad warranty!