Customer Ratings & Reviews

I always get the geek squad insurance! Just in case you never know what happens always a must when buying electronics!

Couldn’t do it without her she found everything for me. I didn’t even have to worry about it just went to the geek desk and she helped me out.

With Best Buy membership you get Geek squad protection and special membersip prices. You cant beat Best buy prices!

They deliver what they promised. I highly recommend and approve!!!

great way to have piece of mind nothing will break and you will lose money on your item bought. I recommend everyone get Protection because Geek Squad is very knowledgable,

Greek crew hasn't been used yet, waiting for tomorrow

I have good experiences with this extended warranty from Geek Squad, so I have piece of mind by always purchasing it. Would recommend for sure.

I don’t care who you are or how careful you think you can be, that extra layer of protection is top tier, for sure.

Our tv's soind went on the fritz roght before my parents came in town. Nick helped us out over the phone to find a similar tv, but we couldnt confirm the availability of it in-store. I went in-person, scheduled a pickup delivery of the defective tv and picked up the replacement tv while I was there. Jason and Jennifer were awesome helping me out. Kim also called me to see how things went so far with the whole process. The return pickup was quick, but the credit took the longest...if you can help it, wait to have the Delivery team pickup the defective tv and replace your tv so you dont have to wait for any credit/refund. Based on your circumstances, you may not be able to go this route, but be prepared to wait a bit. Whenever I called the Support line to get an update, I was surprised that the information was slightly different each time.

I've luckily only had to use the replacement plan a few times, but the times I have were a lifesaver. The first major time I had to use Geek Squad was on a fairly pricy monitor I bought. Less than a few months later it decided to spontaneously burn/break mid project. That same day I got it swapped. Not a few weeks later the exact same issue happened. This time it was easy enough to get a credit towards a new monitor that has served me well. Without it there definitely would've been more difficulty. I've also had issues with my TV but I bought the protection plan. At first I thought it was just a remote issue. Got that replaced no issues. A few weeks later it turns out there was a defective memory issue in my TV so I called and was promptly given compensation.

I recently tried this product and overall, I’m quite satisfied with it. The quality feels solid, and it performs as expected. It’s easy to use, looks good, and seems durable enough for everyday use.

Just the right size Tv for a small apartment . NO problems love it and the price was great. Bought the 5year warrenry for 30 BUCKS CAN NT GO WRONG

Always do good when there is an issue. Great to work with so far

We were disappointed with our TV purchase as it gave us problems from day 1 however after speaking with Geek Squad, they sent a technician to diagnose the problem and scheduled a, immediate replacement which we are now enjoying. They were very easy to deal with and the 2 gentlemen who delivered our TV were very professional and their communication with us regarding arrival time was excellent as we were able to ensure we were there to receive the delivery. all in all, they were fantastic to deal with from the 1st call,

Love getting this kind of protection! I've always gotten protection with anything I've gotten from Best Buy and they never disappoint.

Geek squad was very fast when i had to get new tv because my went bad very nice on phone and because they couldnt get the tv i had they got me a bigger on and just as nice probley better and i wanted bigger from the start but couldnt find what i wanted but when mine didnt work any more a d i calles them and after they checked everything i got the help i needed and they found what i wanted and were right on top of it zi will never buy from any were else after that any were else and it would be a problem but not best buy tbey are great and i stick by them and now i have all my friends and family doing the same thank u beat buy i will never by a tv from any one but u

Definitely worth the extra cash for the protection especially on an OLED TV. Covers burn in!!!!!

Good value and I hope I never have to use it but , there is peace of mind knowing if something happens they will take care of it.

Great, fast and efficient service! Staff was very friendly and informative!

Bought this because as in previous experience, Best Buy does repair or replace TV’s. I had a DLP that had some kind of part failure and Best Buy took care of it. I have also bought TVs with this warranty and have not had issues. Its good for “peace of mind.” I most recently purchased this for an OLED. These TVs have a small risk of panel failure and/or image burn in. Best Buy offers coverage for this. I doubt I’ll have any issues, but just incase. I decided to get 5 years of coverage. TV’s are sensitive tech these days. They are difficult to transport etc... In home service is best.