Customer Ratings & Reviews

Piece of mind for my investment. If anything we're to go wrong they'll fix or replace (hope to not have to use)

The two guys went above and beyond I had a TV upstairs I wanted to take it downstairs to the rec room and they did it with no issues and they happily did it and it was they did a great job and I really appreciate it both my wife and I are handicapped so with them doing that really made our life easier

Great service. Had an extended warranty for my tv and had to use it. The process was easy to take care of the problem. They replaced my old tv and installed the new one . They took away the old tv, cleaned up after installing the new tv and were very professional . I would strongly recommend purchasing an extended warranty. I was very happy with the process and the prompt service.

Best service, I always get it on every purchase. Better be safe,

Member came out to check tv, unable to repair so they refunded full amount of purchase.

If you have the means to pay for geek squad do it !! They are always nice and if u have questions they always answer them.

Well worth purchasing on an expensive oled tv. Reasonable for 5 year warranty.

Mr Nadeau and the other Geek Squad gentleman took down our older smart Tv, and mounted our new Tv using the same Tv mount as we previously had. They alsohooked up our Surround sound, Blu Ray player and our new streaming service. Very professional, friendly answering our questions. They also hauled away our old TV

Geek Squad protection is FOUL...!!!! I was told that the protection plan would start after the manufacturers warranty ended. Samsung gives a Minimum of 1 year manufacturer warranty. So I purchase the 2 year Geek Squad protection for approximately $250.00. in July 31, 2020. Samsungs warranty ended July 31, 2021....therefor, by what I was told by the Best Buy sale person, my Geek Squad protection should start July 31, 2021 and end July 31, 2023. When I called best buy to claim my protection...because the TV has a defect with pixels going dead....lots of pixels, so the best buy rep told me the plan expired ...GET THIS....BECAUSE THE GEEK SQUAD PROTECTION STARTED THE SAME TIME SAMSUNGS WARRANTY STARTS. WHAT SINCE DOES THAT MAKE TO HAVE A PLAN GOING WHILE IT'S STILL UNDER WARRANTY. AS I WAS TOLD WHEN PURCHASING THE TV THAT IT WOULD START AFTER THE MANUFACTURERS WARRANTY ENDS. BEST BUY THAT'S NOT RIGHT..... AND THEY KNOW IT'S NOT RIGHT...and gave me the option to PAY $130 more dollars to have a diagnostic test of the TV.

The protection plan makes me feel safe that the tv will be working in top condition for at least 5 years.

I had some issues with my television, due to an update on when updating the software. Finally, after some time the manufacturer sent out a tech to remove some hardware on my tv and replace it. My warranty did not start till within a year from the purchased date. And that is ok, my television is still on and taken care of either way... It just took a couple of days like 30-45 days due to scheduling and procedures with the manufacturer. However, it saved me a couple hundred dollars...

Do yourself a favor and do not skimp when it comes to protecting your investment. Geek squad will replace or repair anything that goes wrong and coverage is quite comprehensive. And will provide a significant discount on anything that isn't covered. Not to mention excellent support for any questions or issues you might run into. The customer service is excellent and very helpful. When I couldn't properly get my LG oled (bought from BestBuy) to connect with my Xbox series x and soundbar (both purchased elsewhere) one call to geek squad and the rep walked me through the the entire setup a lot more thoroughly (4k 120fps atmos) than any website or video I could find, no questions asked! If you're spending your hard earned money on something you really ought to consider this added layer of security and protection to give you peace of mind.

Love the confidence of having 5 years of worry free use of my new T>V> thanks to my 5 year Geek Squad warranty.

Great Service has Solved Problems. and transferred data from old PC to my new one

Greatest tv ive ever bought for the price looks good on the wall

I purchased the 2-year Standard Geek Squad Protection for the Pioneer - 50" Class LED 4K UHD Smart Xumo TV that I bought as a gift for my son's birthday.

Definitely worth the extra!!! Had a speaker suddenly go out on me right before Super Bowl party

looks and feels nice except for the tv stand. tv stand base is nice and heavy and metal. but the shaft and mount is plastic holding a ~50 pound tv. therefore it wobbles as you set up or whenever you touch. out of the box settings are ok but its annoying to find the right settings especially if you want to get rid of the stutterrinf on fast moving objects. also annoying how intelligent mode is not always the best, so i end up going back and forth between intelligent mode on and off. but when its off you have a myriad of settings to mess around with which gets annoying furthermore. so you either always have to compromise something using their preset settings or adjust/edit settings everytime you watch something different. so unless you are constabtly going to watch the same type of things, you may spend more time than you want messing with settings. the biggest thing that bothered me is when you see bright and still objects, you see like pixels or dots moving. like when u try to see how detailed someones pores are, you also see dots moving so it seems like you have a damaged tv? im not sure how to explain it or if it is a problem but it bothers me.

I (thankfully) haven't needed to use my warranty yet, but Best Buy made it super easy and affordable to protect my purchase!

Simply a Joke! Our Samsung fridge went down under our Geeks quad warranty. It works like this: First You deal with an international call center that could care less about your American problems. Next a geek squad service guy with limited repair experience will show up week 1, then after they can't fix your problem the following week another service guy from another company will service the issue and won't fix your problem. Finally, week 3 a service repair man from the same company as last will show up to repair the unit hopefully with parts, if not you should expect four total weeks for a refrigerator repair. Now if the unit that was repaired goes down you should expect the exact same routine leaving you with $500 in lost groceries, hundreds of dollars in meals away from your home and literally 2 full months to resolve the issue. We chose to buy another refrigerator elsewhere since we could no longer wait.Finally, after 2 months we finally received an ins store credit for the full amount of the fridge which did not apply to our new fridge we bought elsewhere and the broken down fridge for us to throw away with no help from Best Buy! Shame on you Best Buy!