Customer Ratings & Reviews

Great and reliable/ I always purchase the plan to give me peace of mind/ I always know I can come into the Best Buy and they will help me with what I have a problem with.

Good to have if ever needed, hoping that I don’t and my product continues past 5 years.

Installation was good and customer service answering questions great.

Geek squad service is the best. I've used them on a couple of occasions. The staff is very knowledgeable and helpful. Great service.!!!

Bought this for my mother in law. She loves it. The picture is amazing

Adding this protection plan was simple, easy to understand, and well integrated into our TV purchase. Best Buy employees explained it thoroughly, how it works, where to go to file claims, etc.

I think it is worth getting for a peace of mind if anything should go wrong

They are very friendly, helpful, and professional.

Glad to have this for a piece of mind! Have heard great things about the service!

Its nice to know if some thing go's wrong I'm covered, I don't have to worry.

So far so good but again you have to have patients with the geek squad, they will meet your need, but they take too long.

Awesome everything is fine and covered with geek squad

I bough it because it includes damages by voltage and where I live the electricity isn’t steady

Very reliable and there if you need it, would recommend for purchase

I get the 5 year on all TVs and applianaces its worth every dollar and they have replaced 2 TV's now. A 70 inch LG TV in our living room they came to the house and fixed and did a great job.

Experience the powerful, shaking bass that fills the theater sound room.

We have had and used Best Buy Geek Squad protection before, it is great. Also a good value for the price

Purchased this plan for myself and luckily I never needed it. However, I assisted my mother in purchasing a 65 inch 4K Samsung set the same year. She had some problems with the set several times. She called the Geek Squad at her local store and they quickly dispatched team members out to get her set sorted out. The last year of her plan, she had issues with the screen. Once again they came out but determined the set would need to be replaced. I assisted her with selection of a new set. She was more than pleased with their help and the new Sony replacement set. She received a brand new set better than the original one and even had enough credits remaining to get another 5 year plan of Geek Squad service. All of this without having to spend another penny! Geek Squad service plans are fantastic!

I love them! They have been able to help me several times with different things and saved me lots of frustration and time. Worth every penny!

Feel a great sense of security knowing I have the added protection from anything happening