Customer Ratings & Reviews

Always good to work with even though I've only had to have used the service once.

I ordered TV online told my wife to pick it up at Tacoma, Wa best buy order number: BBY01-806230967350 I told her that it was an open box that was the description given prior to purchase. Our thoughts was its in the "openbox" and it'll be ok transporting in our rav4 laying down but we were wrong. While my wife was picking up the TV the employee's were laughing at her because it couldn't fit in our car. The manager noticed and offered to get the TV delivered with installation. When the TV got delivered I was present at this moment this geek squad guy said that my wall stud were more apart than usual which was weird to me. While they were unwrapping the geek squad guy told me not to take off the tape around the edge of the TV until I get it installed on the wall. The TV didn't get installed because of what he stated, he told me also that I should purchase a different mount for my TV because the one I got was too small for my stud. Few weeks came by (I was out of country for work trying to helped this pandemic issues) and I decided to measure this wall stud and this geek squad guy is probably wrong about the stud being too far apart and yes he was wrong. While taking the TV edge tape I realize there was a crack with hole on the side of the TV (see pictures). Do y'all realize now that I've played like a fool?

Well worth it for certain item levels. Very useful option for peace of mind. Since Samsung doesn't think much of their products and provide a minimal warranty I got this to be safe. My last tv has lasted well but the next one failed in less than 2 yrs. I Showed them the issues and they instantly gave me full credit of purchase price. Too bad they don't consider a sale price when giving credit. I had to pay out a little over $100 to get an exact replacement with the current model since there were no sales at the time.

Would definitely recommend geek squad, they helped me with my warranty and I had a great experience.

Good to have! Great gift for my daughter! Great gift for my daughter!

Bought this for my teenage daughter, as she watches either Netflix or Hulu exclusively and is well-versed with the Roku box on our family TV. Pros: Easy setup, although you must go through the laborious process of activating and authenticating across all of your subscribed services (not a fault of the TV). Picture and sound quality are more than acceptable. Picture is better than on our famous-name bedroom TV, which we bought for 10x the price a few short years ago. Cons: Just one, so far. Someone else gave this a single star rating because they could not activate the star (*) option on streaming services to customize the picture settings. I too had this problem, until I added a device (PS3) to an HDMI input and found that I could bring up the option menu on this new input. I then went back to streaming and was pleased to see that the * option now works! Apparently Insignia is not aware of this. I opted for the 2-year service option for around $30, as I have some concerns about long-term performance. Very happy for now.

Great for the price. Last t.v I bought did not last to long.

Reasonable price for a long warranty. It's only $10 more to go from the 2-year warranty to a 5-year warranty.

Convenient, better to have it and not need it than need it and not have it.

What else is there to say. Easiest warranty program I’ve had. I buy it with all my major purchases. I make those purchases at Best Buy because of it.

We purchased the 5 year protection plan with our new Sony Bravia 65” X85J TV about 2 weeks ago. Have not had to use it yet thankfully and hopefully we don’t have to! So I really can’t comment too much on this but it’s nice to know that if anything does happen to our new TV that Best Buy will be coming out to our home to either repair whatever it may be (as long as it’s not a cracked or broken screen) that it will be fixed for free or replaced and you can believe that for the money we paid for the TV and protection plan, we will DEFINITELY be holding Best Buy to it!! I have all of the paperwork and have read each and every word in the terms and conditions.

Bought in the store with the TV.... clerk very helpful in explaining the great value this plan really is

I love this, I use it as a monitor for my pc and it’s so nice and bright

But where is my code to use for my free 2 month apple tv subscription?!

The thought of not having peace of mind is crazy. I value this type of support.

Bought extra protection for a Samsung OLED TV and hope I don't need to use it

I recently had to use this for a Sony TV that started experiencing back lighting issues. I was hesitant to purchase but I am very glad I did. This was much better than a Health Insurance Scam.

The perfect coverage!!!! Now I have nothing to worry about if my TV breaks!!!!!

This is definitely a fantastic product. I bought it for my mom as a Christmas present and she absolutely loves it. She watches our favorite shows and movies on it and it’s great to have a bunch of family to enjoy it also.

Gotta have that peace of mind when it comes to any purchase you make.