Customer Ratings & Reviews

I always have a great experience with the people at geek squad

These guys are top notch and would recommend any customer who buys a new TV to buy the Geek Squad Warranty. They were very helpful in explaining the operating system of my 86 inch Lg Tv. Noland made some changes in my hookups to make the system easier to use. Made some adjustments to the picture quality and explained what he was doing so I would understand why he made the changes. Made changes so I could just use my Dish remote instead of using 3 remotes for the TV, Receiver, Dvd and streaming. Don't hesitate to buy the Geek Squad, its worth it for sure. Happy Viewing.

This product came in handy on several occasions. Would definitely recommend when buying products from Best Buy.

I always get a warranty from bestbuy on big ticket items, and i defenitly feel better about my purchase.

Works very well no problems whatsoever and gets immediate attention

A excellent way to secure my led tv and most of all the price.

I haven’t needed to use the Geek Squad service yet, but it’s great knowing I have the warranty if something goes wrong. It gives me peace of mind, and the setup process for coverage was easy and clear.

The Geek Squad is an amazing service, and it is the reason that we only purchase electronics at Best Buy. We recently had an expensive television's picture stop working. One simple, quick call to the Geek Squad resulted in a fast, in-home appointment. The television could not be fixed, so they offered us a current replacement, as we were still within the 5 year warranty period. When nothing that was available would fit into the space, they refunded our entire purchase price via a Best Buy gift card, instructing us to simply go to the store and choose any television that we wanted. They have setup home theater for us, so many times we have used them. Again, we would not even try to own electronics without their support. We always buy the maximum Geek Squad service, and on so many occasions, it has been well worth every penny spent. Love this service, love the Geek Squad's professional, knowledgeable technicians.

I love my fire tv i get all my channels plus my subscription channels are also on there.

Thanks to me purchasing this extend protection I was able to get another newer version tv. When my went out

This has saved me a lot of money over the years. I have had this for several years.

I hope to not need it for my TV but they have been very helpful in the past.

Pros: TV looks great in a sunny lit room or at night with proper settings. Reflection blocking coating works well (i have a window w blinds adjacent to it). The special smart tv bluetooth remote is cool. When hooked up to wifi, get the samsung app on your phone. You can easily throw youtube stuff you find onto the screen or play movies and pix from your phone. netflix, amazon prime etc stream great. 3d looks good to me, though 3d on a 46 in screen isn't ideal, its still cool. Tv is nice and flat and mounted flat on my wall. USB is a simple way to have movies and pix right there internet runs smooth having this tv turn your cable box on and off w the infrared beamer is really cool. it can also change channels but is laggy vs the real controller. voice control is neat but doubt ill use it. Cons: having some of the connections stick straight you the back vs being sideways affects how close you can get it to the wall. not many options for old connections like vga or rgb without finding adaptors

I always get the total protection. I guess it was called geek squad before but now it’s total and it

I always used to geek squad to help us out and connect everything for us they always do an amazing job thank you geek squad

Getting a hold of someone to help is a chore. Within a month of buying our new TV set it started acting up. When you call for assistance you’re calling out if the country. I don’t care about that , it’s just that when you can’t understand the person you’re taking to and your request to be transferred to The USA and get ignored, that’s frustrating . I believe the person on the other end is trying to help but then refusing my request is disrespectful . I went to the Best Buy near me and they would not take a service request, they said I had to call it in.

Fast help and great customer service. Helped me to get a replacement fast and easy.

Forgot to get protection with last laptop, and I did this time.

Haven't had to use it yet. Reviewing for the chance to win a gift card

I recommend being part of this squad, it offers you the best guarantee and helps your purchases.