Customer Ratings & Reviews

I love this program I feel good about my products being insured with Geek Squad

Purchased this just in case I might need it I usually don’t purchase extended warranties

Great idea to protect your investment just incase a accident

Hopefully I'll never need the protection but you never know.

It’s great to have geek squad When there’s any problems with your rich days and you have warranty, they come right on the surfaces

wonderful peace of mind, is the best description I can come up with!!

Good to have if ever needed, hoping that I don’t and my product continues past 5 years.

Purchased to cover Granddaughters TV. Good deal for the peace of mind

Fast quick reliable service. Showed up on time and was friendly

They helped me with my laptop. They knew what the issue was and explained to me how to troubleshoot problems.

While it took several days longer to get a Geek Squad agent to my home than I would have preferred, their performance was stellar. They quickly diagnosed the issue, explained the problem clearly and discusses next steps. The following day the agent who came to home informed me that there would be a delay in obtaining the need part and arranged for a complete refund of my purchase, service contract and taxes so I could replace my Hisense TV with a new set of my chosing. In the end, I have a new TV, a new 5 year warranty and almost $100.00 in store credit left over.

Haven't used it yet, but the ease in setting it up into my account was amazing

Almost 2 years ago, I purchased a 65" Sharp Roku TV from Best Buy. I'd never purchased an extended warranty before, but this time I did and now I'm glad. About a month before the warranty expired, pale streaks started showing up on my screen. I called Best Buy and they sent a technician out. The panel was going bad and they couldn't get a replacement, nor was the TV still offered. The technician gave me paperwork and told me to take it to my local store. Sure enough, they took care of me! I picked a new TV, paid just the difference in cost from the original, and a week later the new TV was delivered and the old one taken away. And yes, I bought the extended warranty for the new one.

I love Best Buy. Yeah had good quantity fast and friendly service. Good price yes I haven’t been to Best Buy in a long time. I love the shop y’all have good quality good service and I’m so excited to be with y’all. I have a little experience shopping at Best Buy I love it I’m so excited I bought my TV at Best Buy and I love it and the TV does everything that’s why I love the shop yeah have good service.

Great protection, but read the fine print, there is alot of ways they can get out of covering your items

Well I would say that if you are looking for coverage get it!

Help my grandma set up her TV over the phone in under 5 min. when she could barely turn the last one on.

Love the geek squad protection! It offers a full protection package and in my opinion it is better than the TotalTech. If you're buying a big ticket item like a TV or any appliance, ask the customer service to cancel your TotalTech from this item and add the geek squad warranty instead. Your TV installation will still be covered because of your active TotalTech. What I don't like about TotalTech is that you have to pay a deductible on certain things... this is like an insurance now...

So far we haven't had to use this, but we have in the past for products and have always been happy.

I love this protection, the squad is very knowledgeable, professional, respectful, helpful, and courteous.