Customer Ratings & Reviews

The individual Andrew, who helped me, was really concerned about my issue. Unlike his coworker, who I overheard continuously prompting him to stop trying to assist me.

This protection plan is priceless to me because it allows me to enjoy my television. I don’t have to worry about if it will die on me like my Samsung did after 4 yrs. I will never buy Samsung again because their quality control on screens and laptops has gone way down. They are in such a rush to bring products to the market, they aren’t testing them properly. This plan will probably never get any use because my Hisense Tv seems to be working as should, but ya never really know. And that’s the great part of it because if it does act up - I’m covered for full five years.

It's great having the confidence of knowing my purchase is protected

Good protection plan to have for all electronic devices

They were booked out a month, but with things being the way they are these days, I understand. I needed their help to finish setting up our TV. I was so glad we bought the coverage! The way electronics are built these days, I always opt in for the insurance. The tech was friendly, patient, and very knowledgeable! I only wish they had more knowledgeable customer/phone support. My issue probably could have been solved over the phone.

they know their stuff!!!! helped to get a virus out of my laptop

I took it as a protection plan for my 65 inch. If you want a piece of my mind and not thinking of re freshening it for 5 or more years definitely recommend. Pluspoint we can transfer it to other device if we refresh. I checked other plans and by far it is best.

The price of the extended was worth it. Always love the warranty

This TV has the greatest picture and really sounds great - even when you turn the volume up high. It was very easy to mount on the wall.

Perfect size .... perfect sound...... picture is very nice and clear

Best Buy offers Geek Squad protection and service agreements on all their TV's, computers, appliances, etc. The service agreement packages are all fairly reasonable, and since most manufacturers only guarantee their products for one year, extending the warranty through Geek Squad is a great value. Over the past ten years, I have purchased multiple TV's and computers through Best Buy. I have also purchased service agreements for all those purchases. On several occasions, my TV or computer has needed a repair at apprx the 5 year mark (from date of purchase). Geek Squad diagnosed the issue and determined that the product needed to be replaced. Since I had an extended warranty, Best Buy delivered a brand new product. No hassels, just good service.

I only gave it five stars because I didn't want to give it a bad mark. We can't know how well Geek Squad is until we have a problem. So what else is there to say? Why would you ask about your Geek Squad service on a product we just bought? Expecting us to have to use it? Rating the Geek Squad at this point doesn't mean a thing.

I love my TV and this be my second one and I going to get a larger for my family room

Great program that truly offers peace of mind! I feel better knowing that Geek Squad has me covered for several years. Thanks Best Buy!

Haven’t had any problems as of yet. But definitely recommend the service

Nice to have peace of mind in a no-fuss warranty..

Amazing! Service. Always quick and easy to file a claim.

The extended warranty gives me peace of mind. Hopefully I won’t have to use it.

Always recommend this you never know what could happen

For a 2 year warranty on that TV it was $20. What a buy at the time where inflation is terrible and everyone is having A hard time.. I think Best Buy for keeping the warranty price down low and affordable, thank you. Guys,