Customer Ratings & Reviews

One of the best tv i have purchased for the outside.

TV Defective (delaminated screen) and Exchanged Without the typical Manufacturer pushback!

Excelente service very fast and helpful would purchase again in future or definitely intrested in the membership total plus i think its called seems like a great deal as it includes protection plan on purchases which is worth the yearly fee

Getting the extra geek squad protection made a lot of sense for me. The TV I purchased was an “open box” from a Best Buy near me. Getting the extra protection was something I feel give me piece of mind.

No problem claim service. If you have a claim the extended warranty is a great invest at a reasonable price.

Geek squad has save my tv in the past. Definitely a good idea to have.

I got this option just in case something happens to my tv. I have had the opportunity to use it.

Got for my tv incase I break it but that’s all!!!!

You guys are very friendly. Helpful answered all my questions. Always come back to you guys.

Clear and Realistic images… Consistant Motion Flow with no blurring… Easy device compatibility setup… Lightweight for ceiling mount… PS5 upscaling HDMI input… Great for both Dark and Lighted Rooms… Ask for the sidebyside demoin store… you will not be disappointed ;)

OLED is the only way to watch tv. It’s like looking through a window instead of watching a panel. Sports it appears your on the field.

This TV is amazing! Super easy to set up, light and easy to move. Perfect size for my apartment. I haven’t been this stoked about a purchase in years!

Geek squad installed/hung my tv. Routed all the HDMI cables through the wall so it was super clean. Overall an excellent job. Still holds up

They are good at there job very courteous and seems to be knowledgeable with the equipment

Geek Squad service is the BEST I have never purchased before but after the great experience I will always purchase

It's great to have coverage for the items you buy so if anything happens Geek Squad is there to help and make things right

The manager helped me grab this t. V, it was last minute, and it was the only one on display

Geek squad has been a huge help. I sent in my computer to get checked out. They figured out the issue and called me right away. Best Buy had the piece needed, ordered it, got my computer fixed and have had no issues after that.

The best ever. Our old tv was starting to make weird noises and sometimes even have no volume. We called and they immediately helped with getting it replaced or just giving our money. We really liked how things were handled.

I’m a My Best Buy Total / Geek Squad member. On July 23 we called to inform our TV screen cracked and they scheduled a service order for yesterday August 1st. We even told them that the screen cracked during our move, that we had pictures and asked how can they repair the screen? The agent said that if it couldn’t be fixed, they would replace it. Not only I had to contact Best Buy several times because the agent entered a PO BOX as the service address, which they never fixed, I had to text it to the technician who almost cancelled the appointment due to this. After a while, the technician calls me back and says the cracked screen is not covered, told me to contact her manager and never showed up. We are supposed to have protection on all purchases, and you don’t tell a customer the day of the appointment after waiting a week and a half that your repair is not covered. But after chatting with another 3 agents, they said the technician can come to give us an estimate of the cost to repair the screen. I texted and emailed both the technician and her manager to have this done, but they never responded, no one ever came. Today August 2nd the appointment shows a note that they could not complete it because they couldn’t verify the address and needed to reschedule, which is not true as I had called all day to get it fixed and also texted it to the technician who was on her way here when she called again to tell me that the TV was not covered. I spent the entire day on this yesterday and I still have not been able to resolve my issue and still have a cracked TV.