Customer Ratings & Reviews

Geek squad has some of the best protection for customers. They’re one of the few businesses left that doesn’t treat their customer’s insurance/protection coverage like it’s a personal inconvenience to them, or operate it like a scam and not actually protect your purchase when you try to get them to honor it. I don’t usually opt for “protection” because it is usually a scam. I do at Best Buy though, because they’re known for actually honoring their protection agreements.

Great service there when you need them. In every store.

Stunning visuals, deep blacks, and vibrant colors make this TV a must-have. Thin design, smart features, and excellent picture quality elevate any viewing experience. Highly recommended!

If you buy a television from Best Buy trust me the Geek squad warranty is a must! You never know when something could go wrong and if you have this warranty you’ll be glad you did!

I luckily have not had to use this but I always purchase it for peace of mind and it works. Often they forget to ask me if I want to add the protection when that happens I ask them for it.

Their is no other store with the backup to an accient or issue like best buy. They are the best at protection

I've purchased all of my electronics, appliances, and cameras from Best Buy. And I not purchase anythings within getting Geek Squad protection because it's the absolute BEST!!! 10/10 I DEFINITELY RECOMMEND!

I bought a 40"LED TV Westington Brand 4 1/2 yrs ago in Best Buy plus the geek squad protection. About 3 yrs later.... that TV started to have problem, I called Geek told them the problem, and they told me there they would send a tech to my house to fix within 7 days. A tech called me that they ordered a part from the manufacturer, need to wait 7-10 days for the parts. He would contact me once the parts was here. I guess there is a policy stating after certain days If they couldn't fix your product, they will exchange a new one or if the product is out of stock, refund will be offered. I got the refund. But please keep your receipt for the proof.

TV developed fine horizontal lines couple months ago, picture sometimes delayed coming up on my 50” TV. Called Geek Squad and the next day servicemen were here, parts ordered and they were back a week later. Upon their inspection they called for the TV to be replace, they delivered the replacement & took away the damaged one. The only cost to us was a new protection plan (5yr) and being patient a couple weeks

Having coverage on a super expensive greatest tv of all time til 2030 is very relieving

Warranty is great to have. Replaced my TV that went out.I have had two TV’s replaced with the extended warranty. Just make sure they take the old TV with them.

I mean, havent had to use it yet. But have confidence that there is some coverage for 100" tv. Price was reasonable (because tv price was reasonable too)

I love all my products worked very good my sound bar both tvs work just excellent

Excellent service helped with my pc troubles and was able to get my device functional again.

Always great, not my first time buying this warranty. It saved our families behind more than once!

Geek squad is great! Would absolutely purchase again.

Just purchased a new Sony 75'' tv and the 2 yr extended Geek Squad warranty. Brought it home myself. They wanted 200.00 buck's to deliver and set it up. I got a friend to help with unboxing and set up. " It takes two people to unbox and set up this big tv. " Out of the box the new Sony TV has a bad Pixel. Red dot with a line all the way across the screen. First, I was asked to bring it back in for exchange myself? Of course I said no, I purchased the "Geek Squad Warranty ". They told me if I had any issues they'd come to my house and fix it.! Long story short. Even though I purchased the " Geek Squad Warranty " where they said they would come out and fix my tv at my house for no charge,... they said because it's still covered by the manufactures warranty they would have to send it back to the manufacturer for repairs! Could take weeks. They will exchange it and deliver me a new tv at no charge and set it inside my house and pick up the old new tv but that's it. I will be responsible for unboxing and setting up the new tv again myself and disposing of the big box and all of the packaging. Also, today is the 4th of July 2024, my appointment for receiving my replacement TV is 7/17/24, 13 day's from now and the the so called NARROW appointment window on the 17th is 7 am to 7 pm.!! Really?? Lol. I need to be available for 12 hours? Is the best we can do? I'm glad I have the warranty or I'd have to box this thing back up and return it myself but I'm disappointed that I got a defective tv, that's on Sony. I paid big buck's for what I expected to be a top Quality product! I'm also disappointed that Best Buy won't just come out and fix this TV, that's why I paid for the warranty! So I wouldn't have to go through all of this hassle with returns, exchanges etc.

Glad I purchased the protection plan at a good deal

I always worry about my products going bad, thanks to Geek Squad protection plan I don't have to worry about a thing. I can enjoy my television knowing that if anything goes wrong Geek Squad will have my back.

the security i need at the price i want. i made a good investment purchasing my hisense 75 inch 4k tv / hisense dolby atmos sound combo and this protection plan gives me a solid peace of mind. satisfied customer