Customer Ratings & Reviews

Always so nice… process is always smooth and easy.

Good insurance hope I never have to use it gives your piece of mind

Buying into the protection plan allows us to keep our investment safe, we purchased a 55" TV and this protects it against any issues that would typically happen, power outages, screen issues, anything under the sun.

The agents connected my TV and all my other electronics.

Best as always been my favorite place for electric and appliances coupled with band names and quality products at great prices. This is a good product.

Has a TV for about I don’t know my month and a half remote quit working contacted geek squad within 10 days had a brand new remote no questions asked

Is great to have piece of mind if something goes wrong.

So far so good. Nice tv, good price. Hdmi arc is needed to use surround sound.

Dont buy from best buy!!!! They used to be good my TV messed up and we called them cause they can be fickle on what they do and say. Ive returned tvs for store credit before to get another brand cause the one i had has issues. This time I asked about it and they said i would have to have it brought in then sent off for repair. Or someone come to my house ive had people steal from me before i do not let people in my house. I told them that I wanted to do a warranty and then was going to buy a more expensive tv. They told me that i could not do that then transfered me to a supervisor who said yes it would be ok let me get you to another department. That next department pretty much told us to send it in or nothing at all. So like normal fashion with best buy its up to if they feel like letting you do it or not. I just had swapped out a bad router for a better one and guy at register said yes you can do this. But about a month or 2 later they wont let me exchange my tv? It has panel issues I spend most of my time at home due to not being able to work cause of a back injury so if i have to send my tv back for repair i will have no way of watching tv. But its cool i wont be buying from best buy anymore and i have slowed down over the years buying from them i was an elite member spending over 7k a year with them but as i said no more.

I am confident in the Geek Squad to meet my service needs. They have always been there to quickly solve my problems.

The sale associate asked me if I would like to purchase an extended warranty and it has come in handy

Every time we purchase a big ticket item we buy the five year protection plans and geek squad has repaired several of my tv’s do to power surges.

The agents fix my computer problems and I haven't had any problems since.

The tv would not pick up off air channels. Exchange for another tv.

great back up if you having problem with what you buy always a good ideal

I like that Geek squad will come to my house and try to fix my product, I don't have to bring it back to the store or send it off to be repaired. And if they can't repair it they will get me a new product

Nice to know I have this service if something were to go wrong.

I have purchased these protection plans in the past for my television sets rarely have I had to use them with the exception of one time but it saved me a lot of money.

I have purchased these protection plans in the past for my television sets rarely have I had to use them with the exception of one time but it saved me a lot of money.

2 yrs ago, I bought a 65 in Westinghouse and did not get the geek squad. The set had all sorts of problems. It was supposed to have in home warranty but Westinghouse wouldn’t honor it. I did not purchase the geek squad for that set so this time i am not taking any chances